Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic
Iryna Kotova

Iryna Kotova

McMinnville,OR

Summary

Proven leader with a track record of enhancing team performance and customer satisfaction at Lasunka. Skilled in Project Management and Staff Management, adept at driving growth and increasing sales through strategic partnerships and innovative marketing. Achieved notable improvement in regional presence and team productivity, leveraging strong customer relationship management and effective communication.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Amazon Driver

Moonroutes
03.2024 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Amazon Driver

DSP Group
10.2023 - 03.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Manager of Regional

Lasunka
12.2019 - 01.2023
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.

Manager of Tertiary

Cheesemakers
05.2017 - 11.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Supervisor

Harmony Milk
10.2012 - 03.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.

Education

Bachelor of Science -

Academy of Business and Information Technology
Kuiv, Ukraine
03.2006

Skills

  • Customer Relationship Management
  • Sales and Marketing
  • Project Management
  • Staff Management
  • Employee Training
  • Managing Appointments

Accomplishments

I have achieved a lot in my work as a manager. Starting from a sales representative, I have grown to a successful regional manager. With a lot of experience, successful contracts and many projects behind me.

Certification

Manicurist

Additional Information

I recently came from Ukraine and am learning to live again. Now I work for Amazon Delivery. But my life is a life of sales.

Languages

English
Limited Working
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
German
Elementary

Timeline

Amazon Driver

Moonroutes
03.2024 - Current

Amazon Driver

DSP Group
10.2023 - 03.2024

Manager of Regional

Lasunka
12.2019 - 01.2023

Manager of Tertiary

Cheesemakers
05.2017 - 11.2019

Supervisor

Harmony Milk
10.2012 - 03.2017

Bachelor of Science -

Academy of Business and Information Technology

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Iryna Kotova