Kelly Beckett
Chesterfield,NH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Admissions Coordinator
Shelby Crossing Health Campus
11.2022 - Current
- Provided exceptional customer service during phone and email interactions with prospective residents and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Customer Service Representative
Orchard Grove Health Campus
11.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Admissions Director
Shorepointe Nursing Center
12.2009 - 11.2021
- Managed admissions department employees and office functions.
- Established and enforced policies and objectives governing admission activities.
- Trained admissions employees on office and administration processes.
- Maintained detailed calendar of interviews, meetings and phone calls.
Education
Bachelor of Science - Sociology
Oakland University
Rochester, MI1990
High School Diploma -
Lake Shore High School
Saint Clair Shores, MI06.1985
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
- Database Management
- Admissions oversight
- Personnel Management
- Planning and coordination
Timeline
Admissions Coordinator
Shelby Crossing Health Campus
11.2022 - Current
Customer Service Representative
Orchard Grove Health Campus
11.2021 - 11.2022
Admissions Director
Shorepointe Nursing Center
12.2009 - 11.2021
Bachelor of Science - Sociology
Oakland University
High School Diploma -
Lake Shore High School
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