Kelly Bellamy
Shallotte,NC
Summary
Diligent, known for fostering strong customer relationships and enhancing engagement strategies. Successfully led initiatives that improved customer satisfaction and team performance. Demonstrated ability to utilize problem-solving skills and effective communication to achieve results.
Customer engagement professional with strong background in driving results and fostering team collaboration. Skilled in strategic communication, relationship management, and problem-solving. Known for adaptability, reliability, and consistently meeting and exceeding goals. Ready to make significant impact by leading teams and enhancing customer experiences.
Professional with proven track record in customer engagement, delivering impactful initiatives and fostering strong client relationships. Known for strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Equipped with excellent problem-solving abilities and effective communication skills valued by employers.
Overview
11
11
years of professional experience
Work History
Merchandise Leader
PetSmart Charities
03.2024 - Current
- Ensured compliance with safety regulations within the workplace, maintaining a safe environment for employees at all times.
- Reviewed sales data to identify opportunities for improvement in product assortment and pricing strategy.
- Mentored junior team members, fostering their professional growth and building a high-performing team culture.
- Increased employee productivity through effective task delegation and time management techniques.
- Reduced inventory shrinkage by implementing loss prevention measures and staff training.
- Fostered a positive working environment that encouraged collaboration between team members ultimately contributing towards overall success.
- Improved customer satisfaction scores by addressing feedback related to product quality or availability issues.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Maintained updated product knowledge to successfully educate and advise customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked shelves to match planogram images and instructions.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Greeted customers and directed to requested products.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Costumer Engagement Leader
PetSmart
04.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
- Played an instrumental role in rolling out multiple initiatives aimed at boosting overall employee morale and commitment towards delivering top-notch customer engagement services.
- Making sure all animals were getting superior care, as well as educating PP on what each species required.
- Established strong relationships with clients, fostering trust and long-term partnerships.
- Maintained a keen eye on industry trends to ensure continued relevance of our customer engagement strategies and tactics.
- Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
- Monitored social media platforms to engage customers in conversations about the brand, enhancing online presence and reputation.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Associate Lead With Keys
PetSmart Charities
10.2021 - Current
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Improved merchandise presentation by creating visually appealing displays that showcased current trends and seasonality effectively.
- Contributed to overall store success with excellent customer service skills, resulting in high levels of repeat business from satisfied clients.
- Facilitated smooth store operations with efficient delegation and prioritization of tasks for all team members, maintaining a high level of productivity.
District Manager
Ultratan
09.2014 - 08.2021
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Generated financial and operational reports to assist management with business strategy.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Coordinated with other district managers to actualize performance improvement strategies.
- Supervised 22 locations to enforce high-quality standards of operation.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built positive and productive relationships with store and field leadership.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Skills
- Customer service
- Critical thinking
- Team collaboration
- Active listening
- Multitasking and organization
- Adaptability and flexibility
- Money handling
- Decision-making
- Problem resolution
- Task prioritization
- Product knowledge
- Documentation
- Team development
- Quality control
Timeline
Merchandise Leader
PetSmart Charities
03.2024 - Current
Costumer Engagement Leader
PetSmart
04.2022 - Current
Associate Lead With Keys
PetSmart Charities
10.2021 - Current
District Manager
Ultratan
09.2014 - 08.2021
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