Kelly Berganza
Long Beach,CA
Summary
Motivated Computer Security and Networking student seeking a challenging tech apprenticeship to apply and expand knowledge in a professional technology environment.
Overview
10
10
years of professional experience
Work History
Caregiver
IHSS
01.2023 - Current
- Assist elderly clients with daily activities and provide necessary support
- Administer medication and maintain accurate records
- Collaborate with healthcare professionals to ensure clients' well-being.
Stage Technician
IATSE Local 33
12.2021 - 06.2022
- Operated and programmed entertainment audio, video, and lighting equipment for live events
- Coordinated equipment loading and unloading, ensuring a seamless production process
- Assembled props and set equipment, contributing to the success of various productions.
Help Desk Technician II
Auto Club of Southern CA
01.2016 - 12.2021
- Provided top-notch technical support via phone and chat, resolving user issues efficiently
- Installed and updated software, offering guidance to end-users on its usage
- Managed password resets and promptly addressed IT concerns for employees
- Maintained a high standard of ticket management and issue tracking.
Security Guard
Securitas
05.2013 - 12.2016
- Monitored and authorized the entrance and departure of vehicles, cargo trucks, and visitors
- Conducted surveillance using CCTV equipment and reported suspicious activities to local authorities
- Inspected equipment, structures, and materials to identify and report errors and defects.
Education
Associate of Science - Computer Security and Networking (In Progress)
Long Beach City College
Long Beach, CA06.2024
Skills
- Software Installation
- Attention to Detail
- Computer Troubleshooting
- Microsoft Office Suite
Timeline
Caregiver
IHSS
01.2023 - Current
Stage Technician
IATSE Local 33
12.2021 - 06.2022
Help Desk Technician II
Auto Club of Southern CA
01.2016 - 12.2021
Security Guard
Securitas
05.2013 - 12.2016
Associate of Science - Computer Security and Networking (In Progress)
Long Beach City College
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