Kelly Bianchi
Orlando,FL
Summary
Dynamic Senior EHR Implementation Specialist at NextGen Healthcare with a proven track record in workflow optimization and cross-functional collaboration. Adept at enhancing operations and exceeding client expectations through effective problem-solving and strong communication skills. Recognized for leading successful software deployments and delivering impactful training sessions to diverse audiences.
Overview
24
24
years of professional experience
Work History
EHR Product Owner
Pediatrix Medical Group
Sunrise, FL
07.2019 - 03.2024
- CIA-Office of Medical Services & US State Department
- Defined product vision, strategy, and roadmap in alignment with company goals.
- Collaborated with development teams to ensure successful delivery of products.
- Advocated for developing critical features in beginning steps to identify and resolve technical issues.
- Provided guidance on best practices in Agile software development processes.
- Communicated regularly with stakeholders to ensure alignment on product strategy and vision.
- Mentored junior product owners and team members in product management best practices and principles.
- Provided training and support for users as needed throughout the product lifecycle.
SENIOR EHR IMPLEMENTATION SPECIALIST
NextGen Healthcare
11.1999 - 03.2019
- Interfaced with customers during design and deployment of business solutions; documented, gathered customer requirements, defined scopes; ensured that all details and customer expectations were fully understood ahead of time
- Collaborated with cross-functional team members and management exploring enhancing operations, business improvement and solutions to achieve project objectives by contributing data and recommendations to strategic plans, scopes and reviews
- Served as a trusted leader, team mentor and Subject Matter Expert for all NextGen software applications, workflows, deployments, multiple clinical specialties, Practice Management and best practices
- Continually remained up to date on new features and content for software release cycles
- Familiar with HIPAA regulations
- Created and maintained system-related documentation, to include, status reports, and worksheets
- Completed project documentation on schedule in accordance with project manager, team or client provisions
- Proactively identified lagging processes, weaknesses and deficiencies in and user functionality; investigated and corrected or escalated project problems
- Sourced additional resources and staff to meet project milestones; managed customer expectations and delivery of projects within defined scope, time, budget and quality
- Assisted application business process testing before end-user acceptance testing
- Completed practice project training and hand-off documents
- Served as main point of contact during post-implementation processes, go-live support, post implementation phases including optimization, redesigning workflows to leverage application
- Effectively engaged stakeholders at all levels; C-level executives, providers, administrators, IT staff and end users
- Served as liaison with client, Project Manager, and cross-functional teams during third-party vendor integrations/HL7 interfaces, including Lab, Immunization and Radiology
- Supported Account Executives, Project Management with strengthening client relationships through targeted solutions; involved in presale demos or assisted in scoping projects or developing proposals
- Presented 1-50+ multi-client Webinars on NextGen ancillary applications including Mobile, Orders/CPOE, NGShare/HIE, LOINC, Population Health, Care Management
- Facilitated sessions at NextGen user group meetings for audiences of 200+ attendees
Skills
- Excellent oral and written skills
- Adaptability
- Time management
- Accountability
- Team player and collaboration
- Self-motivated
- Problem solver
- Proficient in Microsoft Office products
- Workflow optimization
- Software deployment
- Cross-functional collaboration
Projects
Lead EHR Implementation Specialist, CIA-Office of Medical Services & US State Department, 01/01/00, 12/31/02
Timeline
EHR Product Owner
Pediatrix Medical Group
07.2019 - 03.2024
SENIOR EHR IMPLEMENTATION SPECIALIST
NextGen Healthcare
11.1999 - 03.2019