Kelly Bianco
Savannah,GA
Summary
Dependable team leader with a proven track record of fostering compassionate, long-lasting client relationships. Excels in cultivating a positive work environment and demonstrates a consistent commitment to excellence across all job responsibilities. Leverages strong communication skills to drive team success and actively contribute to organizational goals. Passionate about creating impactful connections and enhancing team dynamics for optimal performance.
Overview
15
15
years of professional experience
Work History
General Manager
The Hipster Hound Daycare and Boarding Facility
08.2020 - 07.2025
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited and hired initial personnel, providing a strong training program to set them up for success within the company.
- Managed up to 40 employees, and built a strong frontline management team.
- Interacted with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring programs to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Created an employee messaging platform for the purpose of promoting positivity in the workplace.
Music Volunteer
Hospice Savannah
01.2011 - 01.2016
- Supported and engaged in events, such as playing piano for the quarterly memorial services and in house weddings.
- Pioneered the successful weekly singalong so that Hospice team members could bond with the patients and families through song.
- Strengthened personal relationships with patients and their families by choosing appropriate and comforting music.
- Instilled positive energy into team members.
- Represented the organization positively and professionally while providing patients and their families much-needed support.
Education
Music Education
Anderson University
Anderson, SCTheology
University of The South
Sewanee, TN05.2014
Skills
- Team Leader
- Problem Resolution
- Client Relations
- Verbal and Written Communication
- Social Media Management
Hospice Savannah Volunteer of the Year, 2012
Established and maintained close relationships with patients and their loved ones. Implemented the weekly singalongs, so that the staff could interact and bond with the patients through music. Personalized CDs for the families in house, so they could have music in their room at any time.
Timeline
General Manager
The Hipster Hound Daycare and Boarding Facility
08.2020 - 07.2025
Music Volunteer
Hospice Savannah
01.2011 - 01.2016
Music Education
Anderson University
Theology
University of The South
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