Kelly Bohannon

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory.
• Led onboarding and training of new hires.
• Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with clients & suppliers.
• Devised processes to boost long-term business success and increase profit levels.
• Scheduled employees for shifts, taking into account client needs and employee strengths.

I am very proud of the accomplishments that I helped The Grounds Guys of St Augustine to achieve so far. I have assisted the owner in growing the company, doubling our sales every year. We are now the number 1 Grounds Guys location in all of Florida and in the top 5 for the entire southeast for sales and customer satisfaction.

When I was hired almost three years ago it was for a driver position. Within 3 months I was promoted to the crews Lead position and within a year I was promoted to Supervisor over all crews. Just short of 2 years with the company I was promoted to Customer Service Representative and 6 months later Production Manager.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Managed day-to-day business operations
• Assessed income and expenses and adapted plans to improve profit levels
• Trained and motivated employees to perform daily business functions
• Kept all building areas and equipment functional and well-organized to promote business performance
• Prepared annual budgets with controls to prevent overages
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels

HoneyLife, LLC serviced Northeast FL supplying superior products for commercial and hobbyist beekeepers. The company was formally known as Deb's Bee Supply but underwent a rebrand when I purchased the in 2015.

• Managed day-to-day business operations.
• Prepared annual budgets.
• Prepared & submitted monthly sales tax reports to the State of Florida.
• Handled Workers Comp and other company incurrence requirements.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts
• Developed and nurtured lasting customer relationships.
• Maintained consistent work flow through persistent bid work.
• Ensured my team had adequate training and tools needed to efficiently and effectively preform their job tasks.

Specialty Distributors of Florida, LLC specialized in furnishing & installing Division 10 Specialties to General Contractors in Northeast FL. Division 10 Specialties includes lockers, bike racks, marker & tack boards, room signage, toilet partitions & accessories and much more. The company was previously known as Distributors of Florida, Inc and was founded in 1965. I was a third generation employee for sDOF when I had the opportunity and privilege to purchase it in 2015.

• Managed day-to-day business operations.
• Prepared annual budgets.
• Prepared & submitted monthly sales tax reports to the State of Florida.
• Handled Workers Comp and other company incurrence requirements.
• Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts
• Developed and nurtured lasting customer relationships.
  Maintained consistent work flow through persistent bid work.
• Ensured my team had adequate training and tools needed to efficiently and effectively preform their job tasks.
  

Commercial Building Specialties, LLC specialized in furnishing & installing Division 10 Specialties to General Contractors in Central Fl. Division 10 Specialties includes lockers, bike racks, marker & tack boards, room signage, toilet partitions & accessories and much more. I started this company from the ground up and from inception we were perceived as an underdog. Our greatest accomplishment was being awarded a 1 million dollar contract to renovate the restrooms at the Daytona International Speedway in 2013.

• Planned, designed, and scheduled phases for large projects.
• Monitored project performance to identify areas of improvement and make adjustments.
• Met project deadlines without sacrificing build quality or workplace safety.
• Prepared and submitted project invoices for review and approval.
• Managed projects from procurement to commission.

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• Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
• Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
• Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
• Collaborated with other departments and contractors to access all necessary information and expertise to create comprehensive estimates.
• Prepared bids and proposals to submit to clients and secure new business.
• Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
• Evaluated subcontractor bids to obtain best value for projects.

I have worked several part time jobs as well which has provided me additional skills and knowledge.

• Publix
• Blockbuster
• CiCi's Pizza
• Doller General
• Johnny Carino's
• Sunset Grill