Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Bohnet

Evansville,WY

Summary

Dynamic leader with proven expertise in staff management and customer service, honed at Lincare and the Evansville Police Department. Excelled in enhancing team productivity through effective training and mentoring. Skilled in crisis management, ensuring swift and empathetic responses to emergency situations. Demonstrates exceptional time management and employee motivation, driving significant improvements in Net to Sales and customer satisfaction.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, helps drive teams to meet goals.

Overview

26
26
years of professional experience

Work History

Medicaid Supervisor

Lincare
01.2007 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.

911 Emergency Dispatcher

Evansville Police Department
06.1999 - 11.2006
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.

Education

Casper Community College
Casper, WY

Management Training
Casper, WY
04-2023

Wyoming Police Academy
Douglas, WY
03-2002

High School Diploma -

Kelly Walsh High School
Casper, WY
05-1995

Skills

  • Goal oriented
  • Staff management
  • Customer service
  • Employee motivation
  • Time management
  • Acquisitions
  • Provided training to new billing offices

Timeline

Medicaid Supervisor

Lincare
01.2007 - Current

911 Emergency Dispatcher

Evansville Police Department
06.1999 - 11.2006

Casper Community College

Management Training

Wyoming Police Academy

High School Diploma -

Kelly Walsh High School

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