Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic
KELLY BOWEN

KELLY BOWEN

Willis

Summary

Retail management professional with over 20 years of experience in leading high-performance teams and enhancing customer service. Expertise in staff development and achieving organizational goals through effective communication and hands-on management. Accomplished Sales Manager with a strong record in developing and implementing successful sales strategies. Skilled in identifying profitable business opportunities and fostering strong partnerships.

Overview

24
24
years of professional experience

Work History

Retail Merchandising & Selling Manager

Fossil Brands
01.2022 - 03.2025
  • Selected to be part of a cross-functional team tasked with testing and rolling out a new hiring process
  • Organized and updated schedules to optimize coverage for expected customer demand
  • Achieved consistent annual sales growth through strategic marketing and strong client relationship management
  • District Captain for Company Wide Volunteer Program, challenged with goal to increase engagement and strengthen company culture.

Retail Merchandising & Selling Manager

Aerie By American Eagle
07.2018 - 01.2022
  • Fostered a result-driven environment by setting clear goals, expectations, enabling the team to consistently exceed performance objectives.
  • Managed staffing needs, interviewed potential employees and provided training for new hires.
  • Coached team members on proactive merchandising and loss prevention strategies to uphold company standards

Customer Framing Manager

Micheals Arts & Crafts
06.2001 - 07.2018
  • Held regular one-on-one meeting with employees to review performance, priorities and provide feedback.
  • Assisted clients in selecting custom framing components and assembling artwork
  • Was brought into under performing Frame shops and turned them well run and profitable shops

Education

Toms River, NJ -

Ocean County College
Toms River, NJ

Skills

  • Analytical and problem solving
  • Visual merchandising
  • Customer relationship management
  • Staff training
  • Performance coaching
  • Brand awareness
  • Cultural awareness
  • Work ethic
  • Interpersonal communication

Volunteer Experience

  • Girl Scouts
  • Klein Oak Color Guard
  • Houston Food Bank
  • Meals on Wheels
  • Houston Park Restoration

Timeline

Retail Merchandising & Selling Manager

Fossil Brands
01.2022 - 03.2025

Retail Merchandising & Selling Manager

Aerie By American Eagle
07.2018 - 01.2022

Customer Framing Manager

Micheals Arts & Crafts
06.2001 - 07.2018

Toms River, NJ -

Ocean County College

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