Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Brady

New Port Richey,FL

Summary

I am a dedicated and detail-oriented professional seeking a Content Moderator position, where I can leverage my strong analytical skills and commitment to maintaining high-quality user-generated content. With a keen eye for detail, I aim to effectively identify and address inappropriate content while fostering a positive online community experience. I am eager to contribute to any mission by ensuring compliance with community guidelines and enhancing user trust through diligent moderation practices.

Overview

10
10
years of professional experience

Work History

Barber/Small Business Owner

Legacy Barbershop Inc
New Port Richey, Florida
07.2018 - Current
  • Managed daily operations of a successful barbershop business for 5 years.
  • Provided exceptional customer service to a diverse clientele.
  • Performed a variety of men's haircuts and grooming services.
  • Developed and maintained relationships with vendors and suppliers.
  • Trained and supervised a team of barbering professionals.
  • Implemented marketing strategies to attract new clients and retain existing ones.
  • Maintained cleanliness and organization of workstations and equipment.
  • Managed inventory and ordered supplies as needed.

Customer Service Representative

Veterans AC & Heat
Dunedin, FL
11.2014 - 07.2018
  • Managed incoming calls and assisted customers with inquiries and concerns.
  • Resolved customer complaints and ensured a positive experience.
  • Collaborated with a team to develop best practices for content moderation, enhancing overall efficiency.
  • Processed orders and handled billing inquiries efficiently.
  • Maintained accurate customer records and documentation.
  • Handled escalated issues with diplomacy and professionalism.
  • Promoted products and services to increase customer satisfaction and sales.
  • Implemented strategies to enhance customer retention and loyalty.

Education

Cosmetology - Cosmetology

Protege Academy
East Lansing, MI
05-2012

Some College (No Degree) - Business Administration

PHSC
10230 Ridge Rd, New Port Richey, FL 34654

Skills

  • Leadership
  • Strategic Planning
  • Business Management
  • Promotions understanding
  • Marketing
  • Sales
  • Customer Relations Management
  • Problem-Solving
  • Time Management
  • Adaptability
  • Attention To Detail
  • Communication Skills
  • Industry Trends
  • Outstanding customer service
  • Networking expertise
  • Interpersonal abilities
  • Team Collaboration
  • Quick Learner
  • Product Knowledge
  • Leader

Languages

English
Professional

Timeline

Barber/Small Business Owner

Legacy Barbershop Inc
07.2018 - Current

Customer Service Representative

Veterans AC & Heat
11.2014 - 07.2018

Cosmetology - Cosmetology

Protege Academy

Some College (No Degree) - Business Administration

PHSC

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