Kelly Brauer
Sobieski,WI
Summary
Professional with robust experience in delivering exceptional customer experiences. Skilled in resolving complex issues, enhancing client satisfaction, and streamlining service processes. Strong focus on team collaboration, adaptability to changing environments, and achieving measurable results. Proficient in communication, problem-solving, and maintaining high standards of service.
Overview
19
19
years of professional experience
Work History
Caregiver
Gt Independence
Shawano, WI
03.2025 - Current
- Provided compassionate care and support to clients with diverse needs.
- Assisted clients with daily living activities, enhancing quality of life.
- Implemented safety protocols to ensure a secure environment for clients.
- Facilitated engaging activities that promoted physical and mental well-being.
- Fostered strong relationships with clients and families, ensuring effective communication and trust.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Server
Walnut Room
Green Bay, WI
02.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
- Trained and mentored new servers on menu knowledge and service protocols, enhancing team performance.
- Managed table assignments efficiently, optimizing service flow during peak hours to improve guest experiences.
- Collaborated with kitchen staff to ensure timely order delivery and adherence to quality standards.
- Developed strong relationships with regular patrons, fostering loyalty and increasing overall sales revenue.
- Implemented process improvements for order accuracy, reducing customer complaints related to incorrect orders.
- Conducted inventory checks regularly, maintaining stock levels of supplies needed for daily operations.
- Resolved customer issues promptly and effectively, enhancing reputation for excellent service quality among guests.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Merchandiser
Badger Liquor
Green Bay, WI
01.2025 - 01.2025
- Developed visually appealing merchandise displays to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Established strong vendor relationships to ensure timely product availability and quality standards.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
Bartender/Server
Pearly Gates Bar & Grill
Green Bay, WI
08.2023 - 08.2024
- Adapted quickly to changing customer preferences and menu updates for efficient service delivery.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and timely delivery to enhance dining experience.
- Collaborated with kitchen staff to streamline communication and improve service flow.
- Handled cash transactions efficiently, maintaining accurate records at end of shifts.
- Resolved customer complaints promptly, fostering positive dining environment.
- Implemented efficient table turnover strategies to maximize seating capacity during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server
Shoots Bar and Grill
Suamico, WI
01.2019 - 07.2023
- Learned cocktail preparation techniques and ingredient combinations to create diverse drink offerings.
- Provided exceptional customer service by engaging with patrons and ensuring satisfaction.
- Assisted in maintaining cleanliness of bar area, including equipment, utensils, and work surfaces.
- Supported inventory management by tracking supplies and notifying management of low stock levels.
- Collaborated with team members to deliver timely service during high-volume periods.
- Gained knowledge of alcohol safety regulations and responsible serving practices to ensure compliance.
- Developed effective communication skills while interacting with diverse clientele in fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Compliance Coordinator
WEL Trucking
De Pere, WI
01.2019 - 06.2019
- Managed documentation for compliance processes, ensuring accuracy and accessibility for audits.
- Ran accurate background check on possible new employees
- Made sure all necessary onboarding paper work was finished correctly
- Assisted in the onboarding process of all new hires
Bar Management
Elbow Room Bar and Grill
Cecil, WI
01.2007 - 01.2019
- Implemented efficient bar management techniques to reduce wait times and increase overall sales.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Demonstrated commitment to continuous learning through attending industry conferences, workshops, and seminars to stay current with the latest trends and best practices in bar management.
- Oversaw daily bar operations, ensuring exceptional service and adherence to quality standards.
- Managed inventory levels, optimizing supply chain processes to reduce waste and ensure product availability.
- Collaborated with vendors to negotiate contracts, securing favorable terms and improving cost efficiency.
- Established standard operating procedures for bar staff, promoting consistency in service delivery and drink preparation.
- Closed out cash register and prepared cashier report at close of business.
Education
High School Diploma -
Shawano High School
Shawano06.2007
Skills
- Respectful and compassionate
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Precise and driven
- Strong ethics
- Verbal and written communication skills
- Flexible schedule and availability
- Reliability and punctuality
- Attention to detail
- Physical stamina
Timeline
Caregiver
Gt Independence
03.2025 - Current
Server
Walnut Room
02.2025 - Current
Merchandiser
Badger Liquor
01.2025 - 01.2025
Bartender/Server
Pearly Gates Bar & Grill
08.2023 - 08.2024
Bartender/Server
Shoots Bar and Grill
01.2019 - 07.2023
Compliance Coordinator
WEL Trucking
01.2019 - 06.2019
Bar Management
Elbow Room Bar and Grill
01.2007 - 01.2019
High School Diploma -
Shawano High School