Kelly Brilhante

• Stocked shelves and replenished items as needed.
• Scanned items quickly and accurately at checkout.
• Met customer needs through polite, friendly and attentive service.
• Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
• Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
• Reduced wait times for customers by quickly processing transactions and maintaining an organized work area. I consistently exceeded the company benchmark of 50 MPH by achieving 55 MPH or higher.

• Fostered a collaborative environment for enhanced team performance.
• Streamlined operational processes by identifying inefficiencies.
• Addressed service gaps to promote seamless customer experiences.
• Coordinated scheduling for maximized staff productivity.
• Motivated, trained, and disciplined employees to maximize performance.
• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
• Resolved problems promptly to elevate customer approval.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
• Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
• Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
• Resolved customer complaints with professionalism, restoring trust and loyalty.
• Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.

• Cultivated strong partnerships with vendors to negotiate favorable terms and improve product selection.
• Trained and supervised merchandising team members in best practices, improving overall performance.
• Implemented innovative visual displays that captured attention and boosted sales significantly.
• Increased sales by developing and implementing successful merchandising strategies.
• Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
• Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.

• Monitored expenditures to align with budgetary constraints for fiscal responsibility.
• Orchestrated multiple projects simultaneously by prioritizing tasks and managing timelines.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
• Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.
• Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
• Initiated green office program, reducing waste and promoting recycling among staff.
• Coordinated annual compliance audits, ensuring all administrative processes met regulatory requirements and standards.

• Unloaded, sorted and stored incoming merchandise.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Managed shipping and receiving team, overseeing training, schedules and work assignments.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
• Gathered and processed merchandise returns.

• Facilitated clear communication between store management and associates by holding regular meetings focused on goal setting and performance feedback.
• Supported overall company initiatives by participating actively in store-wide initiatives and events.
• Reduced stock discrepancies by conducting thorough inventory audits on a regular basis.
• Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
• Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Maintained a clean and organized work environment, ensuring ease of navigation for both employees and customers alike.
• Proactively addressed customer inquiries or concerns, fostering a positive shopping experience in the store''s bulk section.
• Implemented loss prevention measures to minimize shrinkage rates in the bulk foods department.
• Increased department efficiency by implementing new procedures for cleaning and maintenance tasks.
• Optimized sales performance with strategic product placement and promotional displays.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Optimized member experience by introducing new benefits and services tailored to individual needs.
• Served as primary point of contact for member inquiries, providing exceptional customer service in all interactions.
• Established clear performance metrics for measuring success in membership growth, retention, engagement, and overall satisfaction.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Coordinated cross-departmental initiatives to support member engagement and retention efforts.
• Collaborated with marketing team to create targeted membership promotions, driving new member acquisition.
• Managed and updated membership database, ensuring accurate record-keeping and timely renewal notices.
• Developed and executed successful membership events, fostering a sense of community among members.
• Trained and mentored new staff members in membership policies and procedures, enhancing overall team performance.
• Resolved member concerns efficiently, maintaining high levels of customer satisfaction.

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Participated in regular meetings with upper management to discuss front-end performance metrics.
• Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Led by example in customer interactions, setting high standard for service that team members followed.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

• Developed strong relationships with local businesses offering exclusive discounts to our members resulting in enhanced member satisfaction levels.
• Assisted in organizing membership events, ensuring successful execution and positive experiences for attendees.
• Processed member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.

• Collaborated with nursery staff to develop a nurturing and safe environment for children, resulting in increased parent satisfaction.
• Assisted parents with drop-off and pick-up procedures.
• Engaged children in positive interactions to promote social skills.
• Provided comfort and care to children in a nurturing manner.
• Provided consistent childcare during church services, allowing parents to participate worry free.
• Managed challenging behavior calmly and effectively, promoting a positive atmosphere within the nursery setting.

• Reviewed documents for accuracy before inputting information.
• Updated databases with new information in a timely manner.
• Supported team by completing data entry tasks as assigned.
• Verified data by cross-checking with original documents.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

I attended Moorpark Community College and transferred to CSCUI as a Junior to continue my education in Child Development. After 9/11 I decided to take a break from school.

• Certificate of Early Childhood Education
• Continuing education in Psychology.