Kelly Broderick McCormack
Seattle, WA,WA
Summary
Experienced Supply Planner with a proven track record in leadership and process improvement. Currently seeking a Lead Supply Planner position within the Nestle Coffee Partners team. With 3.5 years as a Sr. Specialist in Supply Planning, I have contributed to the development of new processes for improved work streams across NCP and Planning functions. In addition, my 2 years of experience in IMS planning have deepened my understanding of complex end-to-end processes. Throughout my career, I have accumulated over 15 years of problem-solving and process improvement expertise, as well as 12+ years of order management and customer service excellence. Demonstrated strong leadership skills in my 9 years in Supply Chain analysis.
Overview
18
18
years of professional experience
Work History
Sr. Specialist Supply Planning
Nestle USA
05.2021 - Current
- Managed a portfolio of 4 categories with an NPS target of $285M in 2024
- Managed complex IMS projects from inception to completion for the Supply Planning function while successfully hitting target launch dates and meeting customer needs
- Established strong working relationships with internal partners through exceptional customer service and proactive communication efforts
- Collaborated with cross-functional teams in developing cohesive strategies aimed at achieving numerous KPI's including waste reduction, leading to $4M in reduction YOY
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts
- Helped meet changing demand needs by recommending and implementing faster supply chain execution in times of supply disruption, and creating new end-to-end processes through key learnings
- Led and implemented strategy to move our Blue Bottle business model from 1 DC to 5 which resulted in a projected growth of $6M in NPS in 2024
Deployer, Supply Chain
Nestle Coffee Partners
07.2019 - 05.2021
- Responsible for the planning and movement of finished goods from external suppliers as well as a production plant for 200+ items at one time across multiple categories
- Daily partnership with Demand Planning, Supply Planning, and Customer Facing teams to ensure COF targets are achieved
- Training and onboarding of new team members
- Lead for the Deployment team in key projects such as lead time reduction implementation, SOP creations and work instruction documents, and adherence for inbound planning schedules for the NCP Supply Planning team
- Planning for the NCP Kitting category
- Helped ensure a smooth changeover as a member of both the Customer Account Analyst team and then Deployer during the Starbucks to Nestle transition
Customer Account Analyst, Channel Logistics
Starbucks Coffee Company
07.2015 - 07.2019
- Account analyst for Walmart and Sam’s Club, a $280M per year business
- Cross functional work and to implement the order smoothing pattern for Walmart resulting in shorter lead times for the customer, efficiencies at our DC’s, and lowered transportation costs
- Operations subject matter expert on new initiatives and promotions delivering to CPG customers, while ensuring both Supply Chain and Channel Development’s goals are achieved as well as meeting the customers expectations
- Led fine mitigation analysis and cross functional team work to reduce the percentage of fines received by Walmart, while subsequently improving on time scores and fill rate to the customer
- Creation and presentation of customer scorecard for Walmart and Sam’s Club to highlight to Supply Chain and CBD our current performance to these top 2 customers
- Participant in monthly CBDF calls to provide updates on current customer orders, and to provide insight on any upcoming issues we anticipate on item execution
- Peer mentor to incoming partners on the Channel Customer Service team
Transportation Analyst II, Supply Chain Operations
Starbucks Coffee Company
11.2013 - 06.2015
- Carrier management for 8 key carriers- produce weekly scorecards, conducted bi-weekly carrier calls, and day to day issue resolution to help ensure service levels were met
- Oversaw inbound and outbound operations for 2 key Starbucks DC’s for the enterprise
- Successfully on-boarded 13 new carriers to our network to achieve savings and drive on time delivery
- Implemented customer requirement documents for new carriers so they were prepared to take on new Starbucks business successfully
- Transportation project team lead for- customer pick-up, manual tendering for CBD shipments, the Dallas DC building and provider transition, TOPS meeting to help mitigate customer fines from our top CPG customers, direct ship from co-packer initiatives
Sr. Customer Service Representative, CPG
Starbucks Coffee Company
01.2012 - 11.2013
Customer Service Account Representative, LS
Starbucks Coffee Company
01.2008 - 01.2011
Customer Relations Representative, US Store Services
Starbucks Coffee Company
01.2007 - 01.2008
Education
Bachelor of Science - Business Administration, Marketing and Management
University of Montana-Missoula
Missoula05.2005
Skills
- Innovation management
- Analytical thinking
- Root-cause analysis
- Proficient in SAP
- Supply management
- Team collaboration
- Stakeholder engagement
- Process optimization
- Relationship building
- Process improvement
- Effective communication
- Strategic planning
References
- Brandon Adams, former manager, Nestle Coffee Partners
- Mandee Montejano, former manager, Nestle Coffee Partners
- Steven Damron, former manager, Nestle Coffee Partners
Summary - Experience
15+ years in Supply Chain, 5+ years in Planning
Languages
English
Native or Bilingual
Timeline
Sr. Specialist Supply Planning
Nestle USA
05.2021 - Current
Deployer, Supply Chain
Nestle Coffee Partners
07.2019 - 05.2021
Customer Account Analyst, Channel Logistics
Starbucks Coffee Company
07.2015 - 07.2019
Transportation Analyst II, Supply Chain Operations
Starbucks Coffee Company
11.2013 - 06.2015
Sr. Customer Service Representative, CPG
Starbucks Coffee Company
01.2012 - 11.2013
Customer Service Account Representative, LS
Starbucks Coffee Company
01.2008 - 01.2011
Customer Relations Representative, US Store Services
Starbucks Coffee Company
01.2007 - 01.2008
Bachelor of Science - Business Administration, Marketing and Management
University of Montana-Missoula
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