Kelly Burgess
Charlotte,NC
Summary
I have extensive experience in cell and gene therapy and a passion for unmatched account management. Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
20
20
years of professional experience
Work History
Senior Director QTC Account Manager
bluebird bio
05.2023 - Current
- Oversee 12 QTCs, enhancing patient satisfaction across four states through streamlined processes.
- Lead operational improvements, achieving significant efficiency gains and client satisfaction.
- Mentor staff, fostering collaboration and professional growth within QTC teams.
- Implement quality systems ensuring compliance, driving excellence in account operations.
- Identify and resolve operational bottlenecks, delivering measurable improvements in performance.
- Design and execute comprehensive staff development programs, strengthening team capabilities and fostering interdepartmental collaboration.
- Drive operational excellence through systematic process improvements, resulting in measurable performance gains and elevated client satisfaction metrics.
- Foster professional development within QTC teams through structured mentoring programs, strengthening cross-functional capabilities and team synergy.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
Cell Therapy Account Manager
Bristol-Myers Squibb Oncology
01.2020 - 05.2023
- Cultivated relationships with global thought leaders, enhancing strategic partnerships and expanding messaging .
- Coordinated cross-functional teams to streamline customer experiences and operational efficiency, creating a more positive customer experience.
- Presented clinical insights to key accounts, fostering informed decision-making.
- Crafted tailored account plans quarterly, optimizing resource allocation to meet client needs.
- Provided critical feedback on market trends, driving strategic business adjustments via both established and informal pathways.
- Developed and executed comprehensive account strategies, resulting in substantial revenue growth and enhanced patient access to treatments.
- Fostered partnerships with healthcare providers, coordinating cross-functional teams to ensure seamless therapy implementation.
- Managed complex therapy logistics and compliance requirements while maintaining exceptional client satisfaction levels.
Executive Institutional Tumor Specialist – Hematology
Bristol-Myers Squibb Oncology
01.2007 - 01.2020
- Built strategic relationships with key oncology leaders, enhancing product reach and trust.
- Launched innovative treatments in hematology, driving significant market penetration.
- Supported sales teams in underserved areas, optimizing regional performance.
- Collaborated with cross-functional teams to align strategies with key accounts.
- Presented on treatment efficacy and safety, improving customer understanding and confidence.
- Led strategic oncology product launches across Lymphoma, Multiple Myeloma, and Leukemia segments while managing key institutional relationships and cross-functional teams.
- Orchestrated complex reimbursement processes and adverse event management protocols, enhancing patient care delivery across multiple institutions.
- Developed comprehensive account business strategies, facilitating seamless coordination between specialty pharmacies, EMR systems, and institutional P&T committees.
- Streamlined matrix team operations across marketing, medical, and market access divisions, driving institutional adoption of new treatment protocols.
- Empowered community representatives through targeted sales support and knowledge transfer, ensuring consistent service delivery across territories.
- Spearheaded clinical pathway integration for novel hematology treatments across major institutions, optimizing patient care delivery and treatment outcomes.
Oncology Sales Representative
Ligand Pharmaceuticals/ Esai
01.2005 - 01.2007
- Manage buy-and-bill issues as well as specialty pharmacy relationships.
- Developed strategic partnerships with specialty pharmacies while managing complex buy-and-bill processes for oncology treatments across major medical centers.
- Cultivated lasting partnerships with prestigious medical centers including Duke, UNC, and MUSC, enhancing product adoption and patient care.
- Managed comprehensive territory operations across multiple healthcare systems, ensuring consistent product availability and support services.
- Built lasting relationships with oncologists and dermatologists while promoting specialized treatments for Cutaneous T-cell Lymphoma.
- Streamlined specialty pharmacy operations and buy-and-bill processes, optimizing product accessibility for healthcare providers.
Education
Bachelor of Arts - Economics
St. John Fisher
Rochester, NYSkills
- Creative Problem Solving
- Total Account Management
- Project management
- Process improvement
- Business planning
- Project coordination
- Coaching and mentoring
Timeline
Senior Director QTC Account Manager
bluebird bio
05.2023 - Current
Cell Therapy Account Manager
Bristol-Myers Squibb Oncology
01.2020 - 05.2023
Executive Institutional Tumor Specialist – Hematology
Bristol-Myers Squibb Oncology
01.2007 - 01.2020
Oncology Sales Representative
Ligand Pharmaceuticals/ Esai
01.2005 - 01.2007
Bachelor of Arts - Economics
St. John Fisher
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