Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Burns

Kelly Burns

Chicago,IL

Summary

Proven track record in facility maintenance and team collaboration, demonstrated at CPS Custodian. Excelled in operating custodial machinery and leading teams to enhance building cleanliness and efficiency. Skilled in both hard (floor cleaning and buffing) and soft (responsible and dependable) skills, achieving high customer satisfaction and operational standards. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability. Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Overview

15
15
years of professional experience

Work History

Custodian

CPS Custodian
08.2009 - 08.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Completed routine floor stripping, sealing, and finishing.
  • Assembled basic furniture and supplies for offices and other multi-use rooms.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Moved furniture for cleaning and set up for special events.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Checked in and stocked inventory throughout facility.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Reported damages and hazardous conditions to management for further action.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Operated buffers and burnishers to clean and polish floors.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.

Italian Festa Pizza

Cashier /cook
01.2017 - 08.2018
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Ged -

South Shore High
Chicago, IL
05.2022

Skills

  • Facility Maintenance
  • Work Orders
  • Responsible and Dependable
  • Crew Supervision
  • Custodial machine operation
  • Building Maintenance
  • Maintenance
  • Maintenance knowledge
  • Skilled housekeeper
  • Floor Cleaning and Buffing
  • Room Setup and Breakdown
  • Team Collaboration
  • Floor polishing
  • Employee Training

Timeline

Italian Festa Pizza

Cashier /cook
01.2017 - 08.2018

Custodian

CPS Custodian
08.2009 - 08.2024

Ged -

South Shore High

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Kelly Burns