Kelly Butler
Macon,GA
Summary
Detail-oriented Clerk equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Inventory Control Analyst
Stord
Las Vegas, NV
02.2022 - 04.2024
- Assisted in developing strategies for reducing lead times associated with ordering parts or components.
- Prepared detailed reports outlining inventory status and trends for senior management review.
- Maintained current records on all transactions related to inventory management, including receipts, transfers, adjustments, returns.
- Performed inventory counts every week to maintain supply accuracy.
- Provided guidance on methods of controlling excess or obsolete inventory items.
- Performed regular physical inventories and reconciled differences between physical count and system-generated numbers.
Customer Care Representative
RDI Marketing
Henderson, NV
02.2017 - 01.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Education
Associate of Science - Psychology
University of Phoenix
Tempe, AZ09-2012
Medical Assistant - Medical Assisting
George Rogers Clark College
Indianapolis, IN09-2009
Skills
- Cycle counting
- Mathematical abilities
- Item master parameters
- Cost-reduction strategies
- Customer Service
- MS Office
- Attention to Detail
Timeline
Inventory Control Analyst
Stord
02.2022 - 04.2024
Customer Care Representative
RDI Marketing
02.2017 - 01.2022
Associate of Science - Psychology
University of Phoenix
Medical Assistant - Medical Assisting
George Rogers Clark College
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