Kelly Cappon
Rochester,NY
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure Flexible Benefits Associate position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Podiatry Radiography Asst.
University of Rochester, Strong Memorial Hospital
Rochester, NY
03.2017 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
Medical Assistant
Metrofootcare Associates
Rochester, NY
02.2012 - 03.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
Co-Store Manager
Ann Taylor Loft
Rochester, NY
06.2010 - 02.2012
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets.
- Boosted store performance by implementing effective sales strategies and staff training programs.
- Ensured compliance with company policies, safety regulations, and industry standards in all aspects of store management.
- Monitored financial performance indicators to ensure fiscal responsibility while meeting or exceeding budgetary goals.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Created a welcoming store atmosphere that encouraged customer loyalty while showcasing merchandise effectively.
- Streamlined store operations with efficient scheduling, task delegation, and resource allocation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Retail Store Manager
Wet Seal
Rochester, NY
07.2003 - 05.2010
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
High School Diploma -
Greece Arcadia High School
Rochester, NY06.2003
Skills
- Fast Learner
- Time Management
- Team Collaboration
- Verbal and written communication
- Administrative Support
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- Procedure Assistance
- Compassionate
- CPR
- Maintaining confidentiality
- Sterilization techniques
- Medical supply inventory
- Adaptable
- Inventory and supply management
- Medical Equipment Operation
- Attention to Detail
- Multitasking
- Patient Care
- Caring and Compassionate
- Effective Communication
- Certified in CPR/AED
- Self Motivation
- Medical Terminology
- Professionalism
- X-ray technologies
Certification
- Radiography Assistant in NYS for foot and ankle imaging
- CPR/AED
-DME Expert
- Sterilization
Timeline
Podiatry Radiography Asst.
University of Rochester, Strong Memorial Hospital
03.2017 - Current
Medical Assistant
Metrofootcare Associates
02.2012 - 03.2017
Co-Store Manager
Ann Taylor Loft
06.2010 - 02.2012
Retail Store Manager
Wet Seal
07.2003 - 05.2010
High School Diploma -
Greece Arcadia High School