Kelly Casciome
Raleigh,NC
Summary
Seasoned Store Manager specializing in several areas of management. Polished professional skilled at training employees on exceptional customer service etiquette. Well versed in overseeing all facets of customer-facing and back-end operations. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Store Manager
Picasso Pawn
07.2013 - 03.2024
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Dealing with diverse customer base.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Team Leader
Target
07.2002 - 03.2012
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Planning of new merchandise.
- Assigning individual task daily.
Education
No Degree - Computer And Information Systems Security
Drake Business School
Bronx, NY06.1997
Associate of Applied Business - Accounting And Business Management
College of New Rochelle, The
New Rochelle, NY06.1994
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store Opening and Closing
- Team leadership
- Inventory Management
- Store Merchandising
- Shift Scheduling
- Employee Scheduling
- Accurate Cash Handling
- Staff Management
- Opening and closing procedures
- Strategic thinker
- Product Merchandising
- Performance Reviews
Timeline
Store Manager
Picasso Pawn
07.2013 - 03.2024
Team Leader
Target
07.2002 - 03.2012
No Degree - Computer And Information Systems Security
Drake Business School
Associate of Applied Business - Accounting And Business Management
College of New Rochelle, The
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