Kelly Casey
Auburn,NY
Summary
Dedicated and punctual Site Supervisor with a proven track record in fast-paced Day Habilitation and Community Habilitation environments. Consistently tackles tasks that support team success and drive business objectives. Strong leadership, organizational, and communication skills foster a collaborative atmosphere that enhances productivity and morale. Committed to maintaining high service standards while adapting to the dynamic needs of the workplace. A proactive approach ensures effective problem-solving and seamless execution of daily operations.
Overview
17
17
years of professional experience
Work History
Site Supervisor
Mozaic
11.2013 - Current
- Developed effective improvement plans in alignment with goals and specifications.
- Coordinated tracking, reporting, and insights for meaningful program activities.
- Executed promised program services by coordinating efforts between internal team members and external service providers.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained program staff in guidelines, processes, and procedures that were agency and site specific to maintain cohesive daily operations.
- Reviewed staff performance and supplied coaching to resolve inefficiencies.
- Provided onsite training to help develop employee skills.
- Resolved issues among team members to keep employees on task.
- Implemented best practices and safe operating procedures.
Sales Associate
Lynch Furniture
02.2013 - 02.2017
- Helped customers navigate store, complete sales, and process returns.
- Answered customers' questions about products, prices, and availability.
- Estimated and quoted prices, credit or contract terms, and delivery dates.
- Captured sales through effective product demonstrations and persuasive communication skills to overcome objections.
Unit Manager
Cayuga Centers
12.2009 - 10.2012
- Protected youth by enforcing strong safety measures, including correct use of restraints and preventive measures against access to hazardous chemicals.
- Directed and conducted recruitment, hiring, and training of personnel.
- Directed, supervised, and evaluated work activities of direct support personnel.
- Protected patient data with secure records management system.
- Maintained knowledgeable and skilled staff, recruiting top candidates and overseeing continuous training initiatives.
- Met coverage demands by establishing work schedules and assigning specific jobs.
- Coordinated complete and timely documentation and family notifications with team-oriented approach.
- Oversaw quality and effective care for youth through strong decision-making, planning, and delegating of care assignments.
Bank Teller
Tompkins Trust Company
11.2004 - 04.2008
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation.
- Processed commercial depository bags and completes coin orders.
- Reconciled transactions and verified cash totals without variances.
- Collected currency for deposit, verified deposit amounts, and entered transactions into [Software].
- Sold appropriate financial products and services to maximize sales and revenue.
- Applied active listening and effective communication to cultivate and maintain customer rapport.
- Communicated professionally and personally with customers to assess needs and develop solutions.
- Deepened customer relationships through knowledgeable support for day-to-day banking needs.
- Maintained strict compliance with banking standards, regulations, and laws.
- Identified suspected fraud based on behavioral and transaction markers.
- Increased revenue by cross-selling customers on different bank products and services.
- Retained and acquired customers by delivering exceptional service with friendly approach.
- Kept accurate drawer counts with correct handling of cash transactions.
- Opened, closed and updated accounts based on individual customer needs.
- Handled supplementary services such as utility payments with accuracy and speed.
Bank Teller
First Niagara Bank
07.2001 - 11.2004
- Reconciled transactions and verified cash totals without variances.
- Processed commercial depository bags and completes coin orders.
- Reduced fraud risk by verifying check endorsements, customer identification, and other required documentation.
- Sold appropriate financial products and services to maximize sales and revenue.
- Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
- Collected currency for deposit, verified deposit amounts, and entered transactions into [Software].
- Communicated professionally and personally with customers to assess needs and develop solutions.
- Applied active listening and effective communication to cultivate and maintain customer rapport.
- Deepened customer relationships through knowledgeable support for day-to-day banking needs.
- Maintained strict compliance with banking standards, regulations, and laws.
- Kept accurate drawer counts with correct handling of cash transactions.
- Boosted team success by training new employees on procedures and sales strategies.
- Retained and acquired customers by delivering exceptional service with friendly approach.
- Helped customers achieve financial goals with active referrals to on-site specialists.
- Served customers with diverse banking needs, processing basic transfers and updates as well as advanced services such as [Task] and [Task].
Education
Criminal Justice
Cayuga Community College
Auburn, NYBusiness Administration
Bryant & Stratton
Lackawanna, NYRegents Diploma - undefined
Auburn High School
Auburn, NYSkills
- CPR Trained
- Medication Administration Trained
- Time Management Skills
- Program Management
- Scheduling Proficiency
- Direct Care
- Hiring And Recruitment Knowledge
- Report Generation
- Plan Writing
Timeline
Site Supervisor
Mozaic
11.2013 - Current
Sales Associate
Lynch Furniture
02.2013 - 02.2017
Unit Manager
Cayuga Centers
12.2009 - 10.2012
Bank Teller
Tompkins Trust Company
11.2004 - 04.2008
Bank Teller
First Niagara Bank
07.2001 - 11.2004
Business Administration
Bryant & Stratton
Regents Diploma - undefined
Auburn High School
Criminal Justice
Cayuga Community College