LG Gilstrap

Manage the day to day activities of the site

Coach and train current and new employees

Maintain a good working relationship with the client

Covered shifts during call outs

Completed daily activity reports

Completed Incident reports and trained officers how to do incident reports.

Respond to incidents on property and properly document them.

Respond to requests and emergencies from residents.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.

• Recorded incident reports with detailed accounts of occurrences.
• Supervised grounds, employee entrances, and exits and security officers on duty.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Monitored property and investigated areas of suspicion.
• Assessed ongoing risk factors and suggested improvements to senior management.
• Conducted regular facility inspections, identifying and mitigating potential hazards to ensure a safe working environment for all staff members.
• Developed strong relationships with local law enforcement agencies, fostering a collaborative approach to crime prevention.

• Enhanced customer satisfaction by resolving service issues promptly and professionally.
• Conducted driver ride-alongs and observations to evaluate and improve driver performance.
• Monitored daily operations and routes to resolve issues and drive operational effectiveness.
• Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
• Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
• Visited customers and customer sites to evaluate and resolve safety issues and seek service alternatives.