Melanie Bordelies
East Hartford,CT
Summary
Healthcare professional with comprehensive experience in medical assistance and team supervision. Proven ability to enhance clinical operations and support staff growth to achieve optimal patient outcomes. Known for strong teamwork, adaptability, and results-driven approach in dynamic healthcare environments.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Site Supervisor
Prime Healthcare
South Windsor, CT
01.2024 - Current
- Supervised daily operations, ensuring compliance with safety standards and healthcare regulations.
- Coordinated staff schedules, optimizing workforce allocation for maximum efficiency.
- Conducted training sessions, enhancing team skills and performance in patient care protocols.
- Managed inventory control processes, maintaining adequate supply levels for smooth operations.
- Collaborated with management to develop strategic plans for facility upgrades and maintenance needs.
- Monitored quality assurance metrics, addressing deficiencies to enhance service delivery standards.
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Medical Receptionist
Prime Healthcare Group
South Windsor, CT
11.2021 - Current
- Checked in and out patients for appointments, collecting co-payments to streamline payment processes.
- Scheduled and followed up on patient appointments while processing payments and maintaining organized patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and workflows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Greeted patients and visitors, addressing questions and directing inquiries to ensure smooth office operations.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Utilized Epic software for patient data management.
Medical Assistant
Prime Healthcare Group
South Windsor, CT
11.2021 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Engaged patients to gather comprehensive medical history, chief complaints, and vital signs for accurate assessments.
- Scheduled appointments for patients via phone and in person.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Documented notes during patient visits.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Contributed to team meetings focused on enhancing workflows and improving patient outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Provided education to patients on medications, procedures, and physician instructions to ensure understanding and compliance.
- Performed electrocardiograms (EKGs) to assess heart activity
- Epic software proficiency
- Educated patients on medication usage, treatment plans, and preventative care strategies to enhance understanding.
Patient Administrative Associate
Hartford HealthCare
Hartford, CT
05.2021 - 11.2021
- Enhanced traceability through development of organizational systems for patient charts, records, reports, and agendas.
- Collaborated with clinical and administrative staff to meet patient needs.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Wrote detailed notes regarding patient discussions and transferred information into patient charts.
- Fostered positive relationships with patients, contributing to improved satisfaction scores and ensuring optimal care.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Created electronic medical records and routinely audited and reviewed patient charts to prevent errors.
- Established electronic medical records and conducted regular audits of patient charts to minimize errors.
- Utilized Epic software to manage patient records and enhance workflow efficiency.
Registration Associate
HARTFORD HEALTH CARE
Hartford, CT
10.2020 - 05.2021
- Answered phones and took messages to ensure timely communication
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintained office calendar to coordinate schedules and appointments
- Respond to emails
- Manage mail correspondence
- Manage inventory of office supplies
- Perform data entry and filing tasks
- Assist with invoicing
- Informed visitors by answering inquiries and referring them to appropriate personnel
- Maintains security and telecommunications system
- Demonstrated proficiency in Epic software for efficient data management
Secretary
North Hills Equities
Hartford, CT
12.2010 - 10.2020
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Facilitated communication by handling incoming calls and emails to ensure timely responses., taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Procured office supplies to ensure adequate inventory levels for daily operations. to purchase items and maintain appropriate levels.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Anticipated leadership needs by preparing and organizing records, reports, and correspondence for timely access.
- Produced and distributed memos, newsletters, and other communications to keep stakeholders informed and engaged.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Drove customer feedback to deliver information to management for corrective action.
Education
high school diploma -
Penn Foster High School
Scranton, PA05-2021
Business
Sawyer School
Hartford01-2010
Skills
- Clerical Experience
- Medical Office Experience
- Medical Scheduling
- Medical Terminology
- Medical Records
- Office Management
- Vital Signs
- Computer Skills (9 years)
- Telecommunication
- Epic
- HIPAA
- Bilingual
- Medical receptionist
- Administrative Assistant/Receptionist
- Using basic scheduling and organizational skills in an office setting
- Entering data quickly and accurately
- Calling for results
- Following directions
- Customer service
- Identifying and resolving common customer issues
- Attention to detail
- Identifying differences in materials, following instructions, and detecting details among distracting
- Responding to customer situations with sensitivity
- Development in any professional field
- Front Desk Operations
- HIPAA Guidelines
- Referral Verification
- Customer Service
- Medical Charting
- Medical Report Preparation
- Critical Thinking
- Problem-Solving
- Cleaning and Sterilizing
- Verbal and Written Communication
- Medical Recordkeeping
- Detail-Oriented
- Time Management
- Taking Client Histories
- Organization and Time Management
- Data Entry Software
- Appointment Scheduling
- Supply Ordering
- Administrative Support
- Preparing Treatment Rooms
- Telephone Etiquette
- Records Maintenance
- Documentation Review
- Scheduling Tests and Procedures
- Collecting Patient Specimens and Tests
- CPT Coding
- Prescription Refills
- Staff Leadership
- Office Coordination
- Patient Health Information Access
- Payment Scheduling and Collection
- Computer Proficiency
- Insurance Authorizations
- Collaboration and Teamwork
- Team supervision
- Site coordination
- Site safety
- Staff management
- Project coordination
- Strategic planning
- Inventory purchasing
- Team leadership
- Decision-making
Certification
- Certified medical assistant, Prime Healthcare
Languages
English
Spanish
Full Professional
Timeline
Site Supervisor
Prime Healthcare
01.2024 - Current
Medical Receptionist
Prime Healthcare Group
11.2021 - Current
Medical Assistant
Prime Healthcare Group
11.2021 - Current
Patient Administrative Associate
Hartford HealthCare
05.2021 - 11.2021
Registration Associate
HARTFORD HEALTH CARE
10.2020 - 05.2021
Secretary
North Hills Equities
12.2010 - 10.2020
Business
Sawyer School
high school diploma -
Penn Foster High School