Kelly A Casto
Millfield,OH
Summary
Excellent multi-tasker and demonstrated team player with a positive attitude. Dedicated professional skilled with technical, clerical and patient support. Strong ability to communicate clearly and professionally with providers, attorneys, insurance companies, patients, customers and staff.
Overview
25
25
years of professional experience
Work History
Account Administrator I - Utilities Billing
City Of Athens Utilities
11.2021 - Current
- Create water/sewer bills for residents
- Upload water meter information into Sensus system/city system
- Run reports to validate water meter readings/process re-read reports for meter readers
- Notify residents of high water consumption
- Process payments from customers
- Process bank deposit daily
- Any other duties assigned
Customer Care Representative
Rocky Brands
06.2021 - 11.2021
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
Medical Records, HIM Specialist
Ohio Health O'Bleness Hospital
04.2015 - 06.2021
- Prepping, Scanning, Indexing, Release of Information, Customer Service, Answer multi line phone, Any other duties as needed
Patient Access Registration
Ohio Health O'Bleness Hospital
09.2014 - 04.2015
- Registration of inpatient, outpatient and emergency department patients, Schedule patients for services/procedures, Pre-register patients for appointments, Answer phones, Obtain copies of missing physicians orders, Any other duties assigned
Accounting Associate
ED MAP, Inc.
02.2004 - 08.2012
- Process accounts payable, Data entry of invoices and credit memos, Contact vendors, Reconciliation of AP accounts, Issue payments, Process accounts receivable, Apply AR checks, Create billing invoices for customers, Reconciliation of AR accounts
Retail Associate
Bedrock Tool Rental
03.2002 - 12.2003
- Customer service, Reconcile sales reports daily, Some accounts receivable duties, Purchasing
Customer Counter Clerk
United Parcel Service
06.1999 - 03.2002
- Customer service, Process packages for shipping, Process nightly reports, deposit, Address corrections
Education
Associate of Applied Science in Medical Records/Health Information Management -
Hocking College
05.2014
Associate of Applied Business in Accounting and Financial Services -
Hocking College
06.1999
Skills Highlights
- Thorough knowledge of HIPAA, state and federal laws governing release of protected health information
- HIPAA compliance
- Extensive knowledge of the electronic and paper medical record
- Experience with an electronic release of information request database
- Ability to interact with a variety of customers demonstrating poise
- Strong work ethic
- Team player with positive attitude
- Deadline-driven
- Exercises good judgment
- Maintains strict confidentiality
Volunteer Experience
Advisor of the Golden Gaits 4-H Club
Community Service
For 20+ years, our 4-H Club teamed with OU Recycling each year for the OU Summer Move-Out where we collected recycled items from campus and distributed them to needy families in Athens County
Timeline
Account Administrator I - Utilities Billing
City Of Athens Utilities
11.2021 - Current
Customer Care Representative
Rocky Brands
06.2021 - 11.2021
Medical Records, HIM Specialist
Ohio Health O'Bleness Hospital
04.2015 - 06.2021
Patient Access Registration
Ohio Health O'Bleness Hospital
09.2014 - 04.2015
Accounting Associate
ED MAP, Inc.
02.2004 - 08.2012
Retail Associate
Bedrock Tool Rental
03.2002 - 12.2003
Customer Counter Clerk
United Parcel Service
06.1999 - 03.2002
Associate of Applied Science in Medical Records/Health Information Management -
Hocking College
Associate of Applied Business in Accounting and Financial Services -
Hocking College
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