Roxana Botello
San Joaquin,CA
Summary
To obtain experience and further my career within your company, where I may utilize my education and skills to enhance my employer, as well as myself, while being dependable and proficient in performing my duties, as well as assisting my colleagues when needed. I am confident I can be a very great asset to your company. I am a hard worker and a quick learner; I take pride in my work and uphold integrity. I am customer-oriented and multitask with excellent customer service skills.
Overview
6
6
years of professional experience
Work History
Utilities Billing & Collections
City of Fresno
08.2023 - Current
- Negotiated to collect balance
- Managed high volumes of incoming customer calls while maintaining professionalism and poise under pressure situations during daily interactions regarding billing matters.
- Resolved credit issues by working closely with clients while adhering to company policies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Input service orders when customers called and stated that their containers were broken or damaged.
- Established relationships with customers to encourage payment of delinquent accounts.
- Followed established procedures to enter and process data correctly.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Weighmaster
Central California Almond Growers
08.2019 - 10.2023
- Ensuring the truck driver leaves the facility with the proper paperwork and the appropriate legal weight limit covering the CA state laws.
- Assisted in training new staff on company policies, procedures, and equipment usage to ensure a seamless transition into their roles as Weight Masters.
- Promoted a safe workplace culture by vigilantly monitoring site conditions at weigh stations while enforcing strict adherence to safety protocols.
- Maintained scale area to offer clean and presentable work area.
- Assisted with service ticket generation.
- Developed strong relationships with suppliers, vendors, and customers through clear communication channels that fostered trust and dependability in our services provided as Weight Masters.
Applications
JD Home Rentals
01.2023 - 08.2023
- Ensuring that all applications have the proper documents before I start working on them.
- Schedule appointments for all approved applications
- Making sure that their social and ID match up on our system before I run their credit.
- Once I run their credit we check that they don't have no eviction and that they don't have a remaining balance with any property management.
- Call all Approved applications, schedule move in, reschedule move ins if the property isn't going to be ready on time
- Make sure that they have their PG&E services five days prior due to their move in date.
- kept up to date to see if the tenants signed their rental agreement the day of their move in date.
Education
Diploma -
Tranquility High School
Tranquility, CA06.2019
Skills
- Microsoft Word
- Cash Handling
- Problem Solving
- Data Entry
- Organizational Skills
- Customer Service
- Bilingual
- Computer Proficiency
- Account Review
- Outbound Calling
- Customer research
- History research
- Navaline
- Yardi
References
- Mandy Vazquez, 559-846-5377
- Ashley Vazquez, 559-846-5377
- Micheala Hakim, 559-285-3471
- Lakisha, 951-349-7707
Timeline
Utilities Billing & Collections
City of Fresno
08.2023 - Current
Applications
JD Home Rentals
01.2023 - 08.2023
Weighmaster
Central California Almond Growers
08.2019 - 10.2023
Diploma -
Tranquility High School