Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic
KELLY CHAMPAGNE

KELLY CHAMPAGNE

ATKINSON,NH

Summary

Executive Assistant with extensive experience supporting senior executives, including VP and C-Level teams. Proven ability to manage complex schedules, coordinate travel, and oversee correspondence. Recognized for maintaining confidentiality and exercising discretion with sensitive information. Successfully implemented administrative systems that improve efficiency and performance.

Overview

24
24
years of professional experience

Work History

Sr. Renewal Sales Manger

NetScout / Arbor Networks
Westford, MA
08.2016 - Current
  • Possess advanced communication and negotiating skills to navigate large renewals, and closing skills to optimize sales results.
  • Demonstrates an unwavering commitment to customer service throughout the year, and not only at the time of renewal.
  • Develops and nurtures relationships, both internally and externally, consistently.
  • Eager to tackle the yearly quota of $23 million, consisting of NetScout's largest customers, with yearly renewals of $1 to $3 million each.
  • Outstanding organizational skills and focus to start the large renewal process 6-8 months out, and 120 days out for smaller renewals.
  • Always focused on exceeding expectations. Capitalized on multi-year renewals, achieving the yearly quota in three quarters, five years in a row.
  • Possess a 'can-do' attitude, and accept extra projects when available to better productivity.

Sr. Sales Operations Specialist/Assistant to VP

NetScout / Arbor Networks
Burlington, MA
08.2015 - 08.2016
  • Provide complex calendar management for the VP. Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
  • Advanced experience with Excel (complex formulas).
  • Build strong working relationships and provide cross-functional support to internal customers, including Sales, Customer Support, Product Management, Finance, Logistics, Marketing Operations, and Management.
  • Manage all meeting logistics, e.g., conference room reservations, AV/IT arrangements, catering, greeting guests, etc.; work with meeting participants to ensure that materials are provided in advance, and print if needed.
  • Coordinating complex domestic and international travel, including travel itineraries, and ensuring that passport, visa, and country entry and exit requirements are met.
  • Write and prepare correspondence, reports, and presentations for senior management.
  • Provided hospitality arrangements for customer visits and company events.
  • Maintaining and organizing records, filing system, and documents both electronic and hard copies; following a clean desk policy.
  • Handle sensitive or confidential information with discretion.
  • Other strategic projects/duties as assigned.

Sales Operations Manager/Assistant to VP

Charles River Development
Burlington, USA
06.2014 - 09.2015
  • Manage complex, ever-changing calendars for multiple partners. Coordinate internal and external meetings, investor sessions, board meetings, and travel arrangements.
  • Arrange comprehensive domestic and international travel itineraries including flights, accommodations, ground transportation, and detailed agendas.
  • Prepare materials for meetings, coordinate logistics, and ensure partners have all necessary information and resources.
  • Filter and prioritize emails, calls, and correspondence. Draft responses on behalf of partners when appropriate.
  • Assist with communications, coordinate meetings, and help prepare materials for office activities.
  • Organize firm events, partner dinners, portfolio company gatherings, and annual board meetings.
  • Maintain organized digital and physical filing systems for important documents, contracts, and correspondence.
  • Process expense reports, maintain receipts, and ensure timely reimbursements.
  • Support various strategic initiatives and ad-hoc projects as needed.

Sr. Sales Operations Analyst / Assistant to VP

Acronis
Woburn, USA
11.2012 - 06.2014
  • Supported Vice President of Sales and assisted Value Added Reseller Managers daily.
  • Planned and reported on monthly commission management and sales process optimization.
  • Implemented sales training programs to enhance team performance and effectiveness.
  • Managed territory assignments and facilitated order management processes.
  • Anticipated needs by maintaining strong situational awareness in dynamic environments.
  • Coordinated logistics for senior management meetings and travel arrangements.
  • Reviewed incoming correspondence for VP, prioritizing based on urgency.
  • Updated executive calendars to ensure compliance with travel policies.

Sales Support Specialist - Inside Sales

Texthelp Systems
Woburn, USA
10.2009 - 11.2012
  • Responsible for the individual support of three field reps in the Midwest Region of the United States as well as providing support for territory dealers and manufacturing representatives.
  • Daily interaction with customers and sales to provide pricing, generate sales quotes and ensure satisfaction.

Assistant to VP /Sales Support Specialist

Netezza Corporation
Marlborough, USA
06.2008 - 07.2009
  • Served as key liaison among sales, finance, manufacturing, and executives.
  • Maintained confidential records related to executive operations.
  • Coordinated communication with administrative team, human resources, and finance for special projects.
  • Supported VP in daily tasks, including personal and business activities.
  • Organized travel arrangements, meeting logistics, and calendar management.

Executive Assistant to VP, Worldwide Sales

Kronos Incorporated
Chelmsford, USA
01.2001 - 06.2008
  • Delivered direct support to VP of Worldwide Sales and senior sales operations leadership.
  • Act as a gatekeeper for the executive’s time and focus, managing and prioritizing requests from across the business and the external ecosystem.
  • Successfully coordinate and execute department meetings and communications, ensuring smooth collaboration and efficient information flow.
  • Demonstrate the highest level of discretion when handling sensitive information, recognizing the importance of safeguarding the interests of the company.
  • Right-hand person to the executive team, partnering with them to help efficiently navigate their private and professional lives
  • Own and deliver on a wide variety of projects and initiatives for the executive team.

Education

Salesforce.com Administration -

Salesforce.com.
Burlington, MA
06.2009

BS - Business Management/Paralegal Studies

Rivier University
Nashua, NH
01.1996

AS - Business Management/Paralegal Studies

Endicott College
Beverly, MA
01.1994

Skills

  • MS Office Suite
  • Self-starter, demonstrates resourcefulness with a proven ability to anticipate needs and manage multiple tasks
  • Critical thinker, demonstrates outstanding judgment and problem-solving capabilities
  • Flexible 'can-do' attitude; able to adapt and reprioritize to shifting or competing priorities
  • High level of judgment and discretion related to sensitive and confidential information
  • Strong organizational skills and attention to detail
  • Expert-level written and verbal communication skills
  • Strong interpersonal skills, ambassador to both internal and external stakeholders
  • Ability to work independently and as part of a dispersed team
  • Motivated by working in a fast-paced, dynamic environment
  • Stays current on, and easily adopts new technology
  • Willing to work outside of normal business hours when necessary
  • Expense reporting
  • Office administration tasks
  • Social media engagement

Accomplishments

  • President's Club recipient 9 years

Affiliations

  • Avid reader, gardener and host extraordinaire who loves to cook and entertain

References

References available upon request.

Timeline

Sr. Renewal Sales Manger

NetScout / Arbor Networks
08.2016 - Current

Sr. Sales Operations Specialist/Assistant to VP

NetScout / Arbor Networks
08.2015 - 08.2016

Sales Operations Manager/Assistant to VP

Charles River Development
06.2014 - 09.2015

Sr. Sales Operations Analyst / Assistant to VP

Acronis
11.2012 - 06.2014

Sales Support Specialist - Inside Sales

Texthelp Systems
10.2009 - 11.2012

Assistant to VP /Sales Support Specialist

Netezza Corporation
06.2008 - 07.2009

Executive Assistant to VP, Worldwide Sales

Kronos Incorporated
01.2001 - 06.2008

Salesforce.com Administration -

Salesforce.com.

BS - Business Management/Paralegal Studies

Rivier University

AS - Business Management/Paralegal Studies

Endicott College

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