KELLY CHANCY
Brooklyn,NY
Summary
Genuine and motivated customer service professional with a strong work ethic. Adept at problem-solving, decision-making, and building fast rapport with customers. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a challenging career position with the opportunity for growth and advancement into management.
Overview
10
10
years of professional experience
Work History
Sales & Marketing
Shawn Fine Wine
10.2017 - 10.2023
- Provided the highest level of authentic service to our customers shopping for fine wines and spirits
- Managed all aspects of customer service and addressed unique inquiries to meet and exceed customer expectations
- Handled all cash and credit card transactions and processed online orders
- Maintained social media, website, and email marketing.
Food & Beverage Server
Runner & Stone
09.2017 - 03.2020
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager
Starbucks Corporation
08.2013 - 09.2017
- Delivered exceptional customer service, fostering a positive and welcoming atmosphere for Starbucks patrons
- Resolved all customer service issues in a timely and respectful manner
- Provided leadership, guidance, and mentorship to ensure a cohesive and productive work environment
- Consistently met monthly goals and quotas, monitoring progress regularly and making adjustments as necessary to stay on track.
Skills
- Customer Relations & Service
- Organization & Multitasking
- Effective Communication
- Time Management
- Technology Proficiency
- Adaptability
- Reporting & Documentation
- Patience & Tact
Software Skills
- Miscrosoft Office
- Wix & Shopify
- Canva
- Lightspeed
- Winefetch
- Opera (Self-learning online)
Timeline
Sales & Marketing
Shawn Fine Wine
10.2017 - 10.2023
Food & Beverage Server
Runner & Stone
09.2017 - 03.2020
Store Manager
Starbucks Corporation
08.2013 - 09.2017
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