James Klabe
Lewellen,DE
Summary
Experienced and people-focused senior executive with a successful career in banking, marketing, and leadership development. Brings strong leadership skills, strategic planning expertise, and a track record of driving revenue growth and brand awareness. Adept at managing teams, improving operations, and mentoring others. Seeking a flexible, part-time role (15–20 hours/week) that offers social interaction, meaningful contribution, and the opportunity to stay engaged. Comfortable in administrative, consulting, or retail roles — especially where customer service, organization, or team support is key.
Overview
34
34
years of professional experience
Work History
Director of Marketing, Brand Management & In-House Creative Agency
Wilmington Trust / M&T Bank
01.2011 - 01.2021
- Built and led a full-service internal creative agency saving $2MM annually.
- Developed national marketing campaigns that increased brand awareness by 11%.
- Led system redesigns that improved marketing production speed and efficiency.
- Partnered with agencies to create compliant, on-time, under-budget campaigns.
- Led the strategic refresh and execution of Wilmington Trust’s brand identity, overseeing visual design updates, messaging frameworks, and coordinated rollout across all channels.
Marketing Administration Division Manager
Wilmington Trust / M&T Bank
01.2006 - 01.2011
- Managed marketing operations, compliance, and vendor relationships.
- Streamlined processes and introduced asset management tools for field teams.
Business Line Marketing Manager
Wilmington Trust / M&T Bank
01.2001 - 01.2006
- Directed marketing for multiple business units, aligning strategies with growth goals.
Retail Banking Marketing Manager
Wilmington Trust / M&T Bank
01.1998 - 01.2001
- Designed and executed customer-focused campaigns across retail footprint.
Vice President, Sales Management
PNC Bank
01.1992 - 01.1998
- Developed programs to improve branch performance and customer engagement.
- Delivered coaching and sales tools across multi-branch network.
Regional Branch Manager
PNC Bank
01.1987 - 01.1992
- Oversaw operations and staff for 22 branches.
- Focused on customer service, operational excellence, and leadership development.
Education
University of Delaware, Stonier Graduate School
Skills
- Executive & Administrative Support
- Team Leadership & Coaching
- Strategic Planning & Revenue Growth
- Marketing & Brand Management
- Customer Relations & Service
- Project & Event Coordination
- Microsoft Office & Excel Proficiency
- Community Engagement
- Problem Solving & Flexibility
Affiliations
- Board Member & Former President, Survivors of Abuse in Recovery (SOAR) — 7 years
- Board Member & Past Chair, Children and Families First (Delaware) — 15+ years
Timeline
Director of Marketing, Brand Management & In-House Creative Agency
Wilmington Trust / M&T Bank
01.2011 - 01.2021
Marketing Administration Division Manager
Wilmington Trust / M&T Bank
01.2006 - 01.2011
Business Line Marketing Manager
Wilmington Trust / M&T Bank
01.2001 - 01.2006
Retail Banking Marketing Manager
Wilmington Trust / M&T Bank
01.1998 - 01.2001
Vice President, Sales Management
PNC Bank
01.1992 - 01.1998
Regional Branch Manager
PNC Bank
01.1987 - 01.1992
University of Delaware, Stonier Graduate School
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