Kelly Chapman
Sidney,IL
Summary
With a background spanning more than 11 years in customer-facing roles as the face of the company, I am well-versed in excelling within fast-paced settings. Skilled in relationship management and implementing change, I have a track record of achieving significant cost savings through process optimization and aligning with stakeholders. Proficient in simplifying complex ideas, guiding teams through transitions, and fostering trust via open communication. A continuous learner with a keen interest in psychology and leadership, dedicated to supporting individuals through change towards realizing their goals.
Overview
10
10
years of professional experience
Work History
Client Relations Manager
Raptor Power Systems
11.2022 - Current
- Overhauled warranty process through the implementation of standardized procedures, yielding heightened operational efficiency, increased customer satisfaction. Achieved $100,000 reduction in annual warranty expenditures
- Demonstrated exceptional project management skills in overseeing a $10 million portfolio with precision, while overseeing a team of 3
- Decreased backlog and improved delivery timeliness by 60% through the implementation of Standard Operating Procedures (SOPs) and Business Process Improvement (BPI) strategies, resulting in a substantial reduction in overdue orders.
- Spearheaded cross-departmental alignment with C-suite and VP stakeholders, developing initiatives to align objectives with senior leadership priorities, resulting in a cohesive workplace culture with a unified vision. Achieved a 67% decrease in average response time for communications from manufacturing to front end operations.
Regional Account Manager/Floor Manager
Paramount Advertising and Lead Solutions
06.2021 - 09.2022
- Demonstrated a consistent track record of surpassing sales quotas by 25% to 40% throughout the duration of tenure, showcasing exceptional proficiency in engaging potential clients and securing confirmations.
- Successfully led a 60-person Sales Development Representatives team as a floor manager in the absence of the Director of Operations, maintaining a 100% achievement rate of daily Key Performance Indicators (KPIs) throughout the leadership tenure.
- Fostered client relationships that resulted in securing a contract 45% higher in revenue than expected and establishing connections with the parent company, leading to the acquisition of 3 new accounts.
Sales Associate
Sullivan Parkhill Automotive
01.2018 - 12.2018
- Engaged with potential clients regularly to promote products and services, consistently making 150 calls per week while also accommodating walk-in clients.
- Managed and maintained a personal database of calendars and clients, demonstrating self-motivation and independent work capabilities for extended periods of time. Ensured no sales appointment was missed due to double booking or oversight, maintaining a perfect record of appointment attendance.
- Developed and implemented an effective follow-up plan to ensure 100% coverage in following up with individual prospects engaged through incoming calls and inquiries, showcasing strong communication and customer service skills.
- Achieved sales quotas starting from the second month on the sales floor and maintained this performance throughout the entire tenure without missing a target.
Table Lead/Assistant Foreman (Production)
CHI Overhead Door
03.2014 - 01.2018
- Demonstrated expertise in production tracking and order management, maintaining high efficiency in the table area. While leading the tables, ensured error rates never exceeded the allowed 10%.
- Played a key role in the departmental restructuring during the acquisition of CHI for $700 million and subsequent sale for $3 billion, leveraging expertise to assist in the leadership of the restructuring process.
- Contributed to development of new department layouts for transition towards 'Lean Manufacturing', while playing a key role in training new employees to ensure integration into the team. These efforts resulted in a 48% increase in departmental production, up from 270 units to 400 units daily.
Education
Bachelor of Arts in Philosophy -
Eastern Illinois University
Charleston, Illinois05.2021
Skills
- Leadership
- Sales
- Customer Service
- Training
- CRM Software
- Technical Presentations
- Goal Setting and Achievement
- Customer Portfolio Management
- Conflict Resolutions
- Key Performance Indicators (KPI)s
Accomplishments
- Army Achievement Medal from the U.S. Army, Illinois National Guard for exceptional service
- Selected for recommendation and induction into the Phi Sigma Tau Academic Honor Society
- Consistently achieved Dean's List status for Spring 2019, 2020, 2021 and Fall 2020
- Attained Eagle Scout rank in the Boy Scouts of America, demonstrating strong leadership and commitment to community service
Hobbies and Interests
- Skilled in public speaking; delivered prepared and impromptu speeches in front of audiences as large as 1000 people.
- Strong interpersonal communication skills acquired through sales and leadership training; capable of effectively communicating with individuals and small groups as well as large audiences.
- Passionate about reading and constantly learning; often delve into various topics including history and economics during free time.
- Committed to volunteering and giving back to the community; involved in initiatives such as Adopt-A-Highway and spent numerous hours volunteering at the V.A. medical center in Danville, IL.
Activities & Interests
- Director of a Charity Trail Race designed to raise money for local youth actives
- Skilled in public speaking; delivered prepared and impromptu speeches in front of audiences as large as 1000 people.
- Passionate about reading and constantly learning; often delve into various topics including history and economics during free time.
- Strong interpersonal communication skills acquired through sales and leadership training; capable of effectively communicating with individuals and small groups as well as large audiences.
Timeline
Client Relations Manager
Raptor Power Systems
11.2022 - Current
Regional Account Manager/Floor Manager
Paramount Advertising and Lead Solutions
06.2021 - 09.2022
Sales Associate
Sullivan Parkhill Automotive
01.2018 - 12.2018
Table Lead/Assistant Foreman (Production)
CHI Overhead Door
03.2014 - 01.2018
Bachelor of Arts in Philosophy -
Eastern Illinois University
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