Kelly Christensen

• Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
• Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Led cross-functional projects aimed at improving overall retail operations efficiency and profitability.
• Streamlined workflow by organizing and delegating tasks among team members.
• Analyzed sales data and trends to determine the most profitable product assortments for each season.
• Enhanced team productivity by implementing efficient merchandising strategies and processes.
• Improved in-store visibility of products by designing attractive promotional materials and signage.
• Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.

customer service excellence

complaint resolution

stocking and merchandising

checking in merchandiser's

cashiering

counting cash drawers

• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
• Responded to customer requests with friendly, knowledgeable service and support.
• Ordering front end merchandise and inventory, resulting in positive revenues.
• I enjoy each day!
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.
• Requested forms of identification when needed for specific transactions, checked details and promptly verified purchasing ability.
• Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under the age of 21.
• Engaged customers warmly and provided immediate and dedicated assistance.

• Serviced accounts on a regular basis to propose new products or services and maximize revenue.
• Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
• Maintained and organized a customer database of over 100 accounts across the entire U.P. of MI. Building strong client relationships and provided high value-adding services, resulting in profitability for the salon, and the territory.
• Identified and analyzed data to determine key competitors and related products, to make the most effective sales strategies.
• Visited customer locations to determine needs, set up contracts and provide training with company educators.
• Maintained weekly sales data for tracking and leadership reports to support territory growth.
• Communicated regularly with territory, RDM & DM for daily support and strategic planning for accounts.
• Conducted staff training and taught staff members proper sales techniques.
• Attended monthly sales meetings in Wisconsin. Also Via web meetings and training. Enjoyed flying to other states for company training  with Wella, L'Oréal and other partners.
• Enjoyed each day !

• Maintained high standards of quality through continuous reviews of products and service.
• Sourced vendors and negotiated fair contracts for supplies.
• Completed and mailed bills, contracts, policies, invoices and checks.
• Matched purchase orders with invoices and recorded the necessary information.
• Planned and executed events for clients and all marketing which resulted in retail sales and client retention.
• Led a apprenticeship program under state regulations.
• Enjoyed each day!