Kelly Christy
NEWTON
Summary
A seasoned Lead Technician at Rex Vault & Mausoleum, I excel in diagnostic testing and fostering strong client relationships. Known for enhancing team productivity and customer satisfaction, my expertise includes mechanical troubleshooting and ensuring safety compliance. Achievements include significantly optimizing processes and spearheading quality improvements, making me a pivotal asset to any employer seeking excellence and reliability.
Overview
15
15
years of professional experience
Work History
Lead Technician
Rex Vault & Mausoleum
08.2013 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
Rig Hand
K&M Excavating
02.2024 - 02.2025
- Promoted teamwork among crew members through active collaboration during critical tasks such as tripping pipe in or out of the hole.
- Aided driller in making informed decisions regarding adjustments to drilling parameters based on real-time data provided from monitoring systems installed at the rig site.
- Reduced downtime for the rig by performing regular preventive maintenance on machinery.
- Contributed to efficient rig moves through effective disassembly, transportation, and reassembly of drilling equipment.
- Improved communication between crew members by serving as a reliable liaison between the driller, derrick hand, and other personnel on site.
- Collaborated effectively with fellow rig hands, fostering a positive work environment that prioritized safety and efficiency.
- Assisted in rigging up and down, ensuring a smooth transition between different drilling locations and minimizing downtime for the crew.
- Maintained a clean work environment by regularly disposing of waste materials from drilling operations properly and responsibly.
- Expedited daily operations by preparing necessary tools and equipment for upcoming tasks before commencing each work shift.
Security Guard
Securitas Security Services USA
03.2010 - 08.2013
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
Education
High School Diploma - Generals
Newton Community High School
Newton, IL05.2007
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- System maintenance
- Mechanical troubleshooting
- Team scheduling
- Hospitality and accommodation
- OSHA compliance
- Relationship building
Timeline
Rig Hand
K&M Excavating
02.2024 - 02.2025
Lead Technician
Rex Vault & Mausoleum
08.2013 - Current
Security Guard
Securitas Security Services USA
03.2010 - 08.2013
High School Diploma - Generals
Newton Community High School
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