Kelly Cicalese-Destefano
South River,NJ
Summary
Empathetic and determined individual that is passionate about providing mental health support to their community by seeking to further my education through admission into Capella University's graduate program to pursue a Master's of Counseling Degree. Seeking an established and supportive educational structure to develop an expertise in behavioral psychology and to learn how to apply it in a clinical setting.
Overview
12
12
years of professional experience
Work History
Warehouse Supervisor
Clover Imaging Group, LLC
Farmingdale, NJ
08.2015 - 05.2016
- Monitored warehouse operations to ensure accuracy and efficiency by analyzing data from reports generated by Warehouse Management System Software.
- Provided leadership to motivate staff members to achieve daily performance goals.
- Conducted training sessions for new employees on proper use of equipment and safety protocols focusing on increased productivity through cross training through all warehouse platforms.
- Identified process improvement opportunities within the warehouse environment and developed plans for storage areas as necessary based on freight flow.
- Enforced company policies related to employee conduct in the workplace.
- Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
- Held staff meetings to share project information and address specific issues.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
Freight Flow Supervisor
Home Depot
Cranbury, NJ
10.2012 - 08.2015
- Investigated and reconciled discrepancies between operations and forecasts in order to refine models and align inventory with customer needs.
- Managed daily operations of warehouse staff, ensuring tasks were completed on time and efficiently.
- Generated reports on inventory levels, order status, delivery times and other relevant metrics.
- Developed and implemented strategies to improve freight flow processes.
- Collaborated with internal departments to coordinate transportation arrangements for multiple locations.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Consistently met company and department objectives within budget and time constraints.
Team Leader, Dept. Manager, Corporate PSA
Lowe's
, NJ
07.2004 - 02.2012
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ12-2008
Associate of Arts - General Studies
Central Texas College
Killeen, TX05-2005
Some College (No Degree) -
The Art Institute of Philadelphia
Philadelphia, PASome College (No Degree) - General Studies
Rowan University
Glassboro, NJSkills
- Employee Motivation
- Problem-solving abilities
- Performance Improvement
- Negotiation
- Team training and development
- Workforce Management
References
References available upon request.
Timeline
Warehouse Supervisor
Clover Imaging Group, LLC
08.2015 - 05.2016
Freight Flow Supervisor
Home Depot
10.2012 - 08.2015
Team Leader, Dept. Manager, Corporate PSA
Lowe's
07.2004 - 02.2012
Bachelor of Arts - Psychology
Rutgers, The State University of New Jersey
Associate of Arts - General Studies
Central Texas College
Some College (No Degree) -
The Art Institute of Philadelphia
Some College (No Degree) - General Studies
Rowan University
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