Kelly Clarke

· Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue

· Confirmed compliance with federal and state laws to enforce regulations and monitor sales

· Liaised between buyers and sellers to establish favorable prices and negotiate contract terms

· Collaborated with mortgage companies to accurately determine loan and mortgage options for clients

· Assisted buyers with finding ideal homes by assessing needs, requirements and budgets

· Reviewed and executed confidential documents, contracts and disclosures

· Manage customer quotes, vendor and customer price negotiations, process orders, coordinate shipping logistics from DC, answer technical questions, address complaints and concerns

· Continuously exceed monthly sales goals with 20% increase in business

· Maintain detailed and up to date records in CRM systems of all activity/interaction with clients

· Effectively develop and manage sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing time effectively and efficiently, and taking full advantage of available resources

· Utilize sales planning tools and pipeline management process to obtain business objectives and goals

· Execute sales strategy for penetrating accounts and maximizing sales, prospecting, identifying key decision makers and determining buying criteria

· Member of Branch Safety Committee and Tech Department focus group, which help facilitate communication between peers of local branch and to its corporate counterpart

· Built and maintained relationships with existing customers through outbound sales calls to create business potential

· Created brand awareness of Global value proposition with various industries

· Effectively developed and managed sales plan by setting daily/weekly/monthly goals and objectives, prioritizing tasks, utilizing time effectively and efficiently

· Re-activated old accounts that were not purchasing and built new relationships to remain current

· Utilized sales planning tools and pipeline management process to obtain business objectives and goals

· Maintained sales goal achievement of 100% or higher consistently, 12 out of 13 months in role

· Aided in development of new accounts and maintaining existing accounts

· Processed and reviewed orders for correct pricing, quantities, and other related information

· Responsible for ensuring smooth flow of information and follow up for existing and prospective customers

· Acted as liaison between sales and vendors to obtain product information/availability as needed

· Tracked and reported various data in relation to sales and report to management to review

· Placement of patients according to diagnosis and level of care needed for 3 hospitals: Monmouth North and South Campuses and Behavioral Health

· Obtained appropriate demographic and financial information for accuracy in medical record

· Utilized department specific software to check for insurance errors, active coverage and for additional reimbursement under state programs

· Maintained logs to track patient movement to identify any potential issues

· Provide consistent feedback to Nursing Director to allow seamless operation of department

· Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches

· Achieved Certified Patient Access Representative Certification in April 2015

· Responsible for opening and closing duties, hiring and managing staff, held weekly meetings to ensure monthly goals are on target

· Part of Inaugural Opening team for first clinic in New Jersey

· Managed social media for clinic and posted relevant information to drive interest to website and social pages

· Developed relationships with organizations outside clinic to raise brand awareness and commitment to serving to local community

· Created viable consistent referral program to reward clinic members for bringing in new patients to practice

· Handled any complaints and come to full resolution, maintained high level of customer service, handle any computer or hardware issues in clinic

Placement of patients according to diagnosis and level of care needed. Obtain appropriate demographic and financial information for accuracy in medical record. Coordinate with Infection Control to identify patients with specific infections and minimize exposure by assigning patients according to hospital protocol. Adhere to all hospital policies and procedures. Utilize department specific software to check for insurance errors and speed up admission process. Maintain logs to track patient movement to identify any potential issues. Provide consistent feedback to Nursing Director to allow seamless operation of department.

Key Accomplishments:
· Member of the Throughput team, that is tasked to communicate with environmental, and transport teams to expedite patient movement and identify areas for improvement in the area of patient admission

· Participated in the “Go-Live” inaugural day for the new EHR software Cerner and provided feedback to IT teams that constructed throughput process to manage potential issues prior to building the software platform which resulted in minimal errors

· Bed Board Super User, provide direct feedback to IT department to make necessary changes to enhance the system

· Part of the team that increased the Press Ganey numbers 3.4 points for speed of admission since the E-Systems Bed Management software was implemented.