Cynthia Arena
Kissimmee,FL
Summary
A reliable team player, I consistently achieved operational excellence and improved financial performance. I consider myself a results-driven management professional with proven ability to lead teams to success. Postal professional with extensive experience in managing mail distribution and operational efficiency. Experience in enhancing service quality and improving customer satisfaction. Focused on team collaboration and achieving results, adaptable to changing needs while displaying strong leadership and organizational skills.
Overview
30
30
years of professional experience
Work History
Sales Associate
Weichert Realtors
04.2018 - Current
- Cultivated relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted property showings, effectively showcasing features to prospective buyers.
- Provided expert advice on market trends, guiding clients in making informed decisions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Guided clients through property buying and selling processes, ensuring clear communication and understanding of market trends.
- Conducted comprehensive market analyses to determine property values, enhancing pricing strategies for client listings.
- Negotiated contracts and agreements between buyers and sellers, facilitating successful transactions with favorable outcomes.
Manager
USPS, United States Postal Service
04.1996 - Current
- Oversee daily operations, for up to 200 employees ensuring compliance with USPS policies and procedures.
- Led team training sessions to promote operational excellence and employee development.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
Associate of Applied Science -
DeVry University
North Brunswick, NJ06-1999
High School Diploma -
Barringer High School
Newark, NJ06-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
Languages
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Knitting and Crocheting
- Watching Movies and TV Shows
- DIY and Home Improvement
- Passionate about balancing physical health with mental and emotional wellness
- I enjoy cooking for friends and family gatherings
Timeline
Sales Associate
Weichert Realtors
04.2018 - Current
Manager
USPS, United States Postal Service
04.1996 - Current
Associate of Applied Science -
DeVry University
High School Diploma -
Barringer High School