Kelly Cochran
Denver,CO
Summary
Proven to enhance customer satisfaction and team productivity at Castle Pines Golf Club, I bring a blend of exceptional time management and customer service skills. Skilled in food and beverage services, I adeptly manage high-pressure situations, ensuring a 100% accuracy rate in meal preparation. My ability to mentor and resolve conflicts elevates team dynamics and operational efficiency.
Overview
27
27
years of professional experience
Work History
Line Cook
Castle Pines Golf Club
1996.04 - 2023.09
- Prepared multiple family style meals for all personnel simultaneously during peak periods with high accuracy rate, and maximizing customer satisfaction.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstation during shift to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Highly skilled in various food and beverage departments as a complete team member.
Store Associate
Tuesday Morning
2017.07 - 2021.04
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained complete store knowledge through receiving, stocking and keeping inventory.
Server
Denver Country Club
2006.11 - 2017.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Skilled in various food and beverage positions to be an effective team member.
Floor Supervisor
Cherry Creek Country Club
2004.11 - 2017.11
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Enhanced sales through extensive menu knowledge.
- Skilled at various food and beverage positions to be an effective team member.
Banquet Server
Cherry Hills Country Club
1996.12 - 2004.08
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Skilled in various food and beverage roles in front and back of the house as to be an effective team member as I gained experience.
Education
Bachelor of Science - Criminal Justice And Criminology
Metropolitan State College of Denver
Denver, CO06.2007
Associate of Science - Criminal Justice
Red Rocks Community College
Denver, CO06.2005
Associate of Arts - Culinary Arts
Warren Tech
Lakewood, CO06.2000
High School Diploma -
Platte Canyon High School
Bailey, CO06.2000
Skills
- Time Management
- Attention to Detail
- Highly motivated
- Cleaning and organization
- Professional Attitude
- Customer Service
- Reliable and Trustworthy
- Active listener
- Problem-Solving
- Safety and Sanitation
- Highly skilled in all food and beverage services
- Skilled manual labor
Timeline
Store Associate
Tuesday Morning
2017.07 - 2021.04
Server
Denver Country Club
2006.11 - 2017.12
Floor Supervisor
Cherry Creek Country Club
2004.11 - 2017.11
Banquet Server
Cherry Hills Country Club
1996.12 - 2004.08
Line Cook
Castle Pines Golf Club
1996.04 - 2023.09
Bachelor of Science - Criminal Justice And Criminology
Metropolitan State College of Denver
Associate of Science - Criminal Justice
Red Rocks Community College
Associate of Arts - Culinary Arts
Warren Tech
High School Diploma -
Platte Canyon High School
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