Kelly Collins

(12/2015- 7/2018)

-Investigated and managed a portfolio of Florida bodily injury claims, specializing in soft tissue injuries, ensuring all documentation was accurate and up to date.

-Interpreted insurance policies to accurately determine coverage and identify potential exposures, mitigating risk for the company.

-Delivered exceptional customer service, negotiated fair settlements, and proactively identified fraudulent claims, contributing to a more efficient and effective claims process.

-Consistently met or exceeded monthly performance metrics, including audit, injury evaluation, and phone goals, demonstrating a strong commitment to quality and efficiency.

- Consistently recognized for outstanding performance.

-Investigated and managed an inventory of business auto claims across multiple states, ensuring compliance with diverse state regulations.

-Interpreted complex insurance policies to accurately assess coverage and identify potential exposures, from moderate soft tissue injuries to fatalities.

-Collaborated with Risk Management and Home Office to effectively handle high-exposure claims and mitigate company risk.

-Maintained proper file handling and guided defense counsel through the litigation process, ensuring a clear and consistent legal strategy.

-Evaluated and negotiated claims within state laws, using a developed defense strategy throughout discovery to achieve favorable resolutions.

-Met or exceeded performance expectations consistently, earning multiple internal badges for exceptional claims handling and customer service.

-Managed a diverse caseload of liability claims against the self-insured City of Jacksonville, encompassing everything from traffic accidents and trip-and-falls to complex wrongful death and wrongful incarceration cases.

-Conducted detailed investigations, evaluating injury claims ranging from minor soft tissue injuries to fatalities and applying relevant legal statutes.

-Performed on-site scene investigations and conducted face-to-face recorded statements and injury settlements.

-Collaborated directly with the City’s Outside General Counsel and other government entities to resolve claims.

-Investigated, evaluated, and negotiated a diverse range of Florida casualty claims.