Kelly Connell
Justin,TX
Summary
Qualified Certified Medical Assistant with 10+ years of clinical experience and over 20 years of customer service and administrative expertise. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently. Known for delivering compassionate patient care while maintaining efficiency, compliance, and accuracy in fast-paced environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant (CMA)
Cross Roads Hormonal Health & Wellness
Cross Roads, TX
03.2022 - Current
- Manage patient intake, medical records, and documentation while ensuring HIPAA compliance
- Perform patient triage, including vital signs and medical histories for accurate assessments
- Coordinate scheduling and maintain organized clinical workflows
- Collaborate with healthcare providers to support treatment plans and follow-up care
- Assisted in patient intake and documentation processes to ensure accurate health records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed prescription refills requests promptly resulting in better medication adherence among patients.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
Certified Medical Assistant
Justin Family Medical, P.A.
Justin, TX
05.2005 - 02.2008
- Provided direct patient care, including rooming patients and assisting with exams and procedures
- Administered injections, immunizations, and venipuncture
- Supported provider documentation through scribing
- Managed patient medical history documentation and insurance prior authorizations
- Completed EKGs and other tests based on patient presentation in office.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Medical Assisting - Coursework
Remington College
Dallas, TX10.2003
High School Diploma -
Millington Central High School
Millington, TN05.1994
Skills
- Patient Care & Clinical Support
- Vital Signs, Injections & Phlebotomy
- Electronic Medical Records (EMR)
- Insurance Authorizations & HIPAA Compliance
- Medical Terminology & ICD-10
- Data Entry & Records Management
- Customer Service & Communication
- Accounting & Reconciliation Support
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- CPR
Certification
NRCMA-Nationally Registered Certified Medical Assistant
BLS Certified 03/2025 (CPR and AED)
Additional Highlights
- 20+ years of combined healthcare, administrative, and customer service experience
- Strong ability to balance patient care with administrative efficiency
- Proven track record of accuracy, organization, and compliance in regulated environments
Timeline
Certified Medical Assistant (CMA)
Cross Roads Hormonal Health & Wellness
03.2022 - Current
Certified Medical Assistant
Justin Family Medical, P.A.
05.2005 - 02.2008
Medical Assisting - Coursework
Remington College
High School Diploma -
Millington Central High School