Kelly Cormier
Las Vegas,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
35
35
years of professional experience
Work History
Store Manager
Smartstop Self Storage
Las Vegas, NV
10.2017 - 10.2025
- Oversaw daily operations, ensuring optimal customer service and facility maintenance.
- Trained and mentored staff on best practices in customer engagement and sales techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
Extra Space Storage
Las Vegas, NV
11.2007 - 09.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Training Specialist
US Army
North Carolina
03.1991 - 01.2000
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Education
High School Diploma -
Arroyo High School
El Monte, CA07-1980
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Smartstop Self Storage
10.2017 - 10.2025
Store Manager
Extra Space Storage
11.2007 - 09.2017
Training Specialist
US Army
03.1991 - 01.2000
High School Diploma -
Arroyo High School