Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kelly Coughlin

Providence,RI

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

12
12
years of professional experience

Work History

Store Manager

Leslie's Pool Supplies
07.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Team Trainer

Chipotle Restaurant
10.2017 - 07.2020
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Store Manager

Leslie's Pool Supplies
04.2012 - 10.2017
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Psychology

Providence College
Providence, RI

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Team Leadership
  • Inventory Management
  • Shift Scheduling
  • Inventory Control
  • Operations Management

Accomplishments

  • Received Mrs. Clean award in 2014 for consistently maintaining exceptional store conditions.
  • Received President's Club award in 2016 for being in the top 3 in the district for top line sales.
  • Received Circle of Excellence award in 2021 for being the top store in the district for both top and bottom lines sales goals.


Timeline

Store Manager

Leslie's Pool Supplies
07.2020 - Current

Team Trainer

Chipotle Restaurant
10.2017 - 07.2020

Store Manager

Leslie's Pool Supplies
04.2012 - 10.2017

Psychology

Providence College

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Kelly Coughlin