Kelly Cox
Abingdon,MD
Summary
Dynamic and results-driven professional with extensive experience at Pizza John’s, excelling in customer service and cash handling. Proven ability to enhance customer loyalty through effective conflict resolution and relationship building. Recognized for training new staff and maintaining operational efficiency, demonstrating reliability and strong teamwork in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Cashier/ Food Preparation
Pizza John’s
Essex
01.2013 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance operational efficiency.
- Handled cash and credit transactions
- Collaborated with team members to ensure smooth shift transitions and workload balance.
- Trained new staff on operational procedures and customer service standards effectively.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Chesapeake High School
Baltimore, MD06.2006
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Time management skills
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Customer relations
Cash register operation
Order taking
Cash register systems
Cash management
Payment processing
Conflict resolution
Product restocking
Payment collection
POS systems
Staff training
Liquor law compliance
Empathy and patience
Clear communication
Credit and cash transactions
Gift card handling
Honest and dependable
Timeline
Cashier/ Food Preparation
Pizza John’s
01.2013 - Current
High School Diploma -
Chesapeake High School