Kelly Crowley
Madison,WI
Summary
Dynamic Store Manager with a proven track record at Kendra Scott, excelling in visual merchandising and employee development. Enhanced customer loyalty through strategic clientelling and fostered a high-performing team culture. Successfully streamlined operations, boosting productivity and elevating brand presence through impactful community engagement. Effective communicator driving results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Kendra Scott
Store Manager
Madison, WI
05.2019 - Current
- Established a service-driven setting to enhance customer experience and utilized strategic clientelling to boost guest loyalty.
- Provide a WOW experience for guests by motivating, coaching and inspiring the team to make a difference in our customers day.
- Fostered a supportive work environment focused on development and growth.
- Increased productivity by streamlining inventory and store operations.
- Elevated brand presence through strategic community engagement and partnerships.
- Responsible for overseeing all aspects of the store, including sales, customer service, visual merchandising, inventory management and event relations.
- Ensured compliance with organizational standards through effective scheduling and payroll management.
- Owned store staffing including hiring, training and performance management.
- Enhanced staff retention through effective management and development initiatives.
Anthropologie
Visual Merchandising Manager
Brookfield, WI
04.2018 - 05.2019
- Executed brand-aligned visual displays to optimize shopping experiences.
- Enhanced store layout through strategic product placement to boost sales.
- Collaborated with Store Manager to ensure proper inventory levels were managed.
- Analyzed product reports and sales data to identify trends to improve store performance.
- Trained sales team on visual standards and brand expectations.
- Developed strong leadership qualities through mentoring, coaching, and hands-on experience.
Buckle
Assistant Manager
Fond Du Lac, WI
04.2017 - 05.2018
- Collaborated with Store Manager on employee management tasks such as hiring, training, and development.
- Worked with store team to meet sales targets and improve overall store performance.
- Delivered training and guidance to cultivate a positive work environment.
- Monitored sales metrics and devised methods to enhance key performance indicators.
- Led floor set initiatives to enhance visual merchandising.
- Managed inventory processes encompassing shipments, layaways, and overall operations.
Program Director
Brookfield Center for the Arts
Brookfield, WI
01.2012 - 04.2017
- Responsible for the strategic planning, implementation, and overall success of the organizations programs.
- Directed operations for programs, handling budget, payroll systems, and curriculum creation.
- Managed over 20+ employees.
- Owned recruiting, hiring, training and development.
- Created a quarterly performance review system, and bi-weekly touch-base cadence to develop employees aimed towards retainment of staff.
- Analyzed enrollment data to monitor program performance and pinpoint areas for improvement.
- Coordinated with senior management to integrate programs into overarching strategic plans.
Education
Middle Childhood Early Education - Education
University of Wisconsin, Milwaukee
Milwaukee, WISkills
Drives Results
Effective Communication
Inventory Management
Visual Merchandising
Leadership
Employee Development
Networking
Hiring
Employee Retainment
Payroll Management
Accomplishments
District Culture Lead 2022-2025
Talent Champion 2022-2024
District Visual Coordinator 2023-2025
Event Champion 2023-2025
Timeline
Kendra Scott
Store Manager
05.2019 - Current
Anthropologie
Visual Merchandising Manager
04.2018 - 05.2019
Buckle
Assistant Manager
04.2017 - 05.2018
Program Director
Brookfield Center for the Arts
01.2012 - 04.2017
Middle Childhood Early Education - Education
University of Wisconsin, Milwaukee