Kelly Brown
San Antonio,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
19
19
years of professional experience
Work History
Senior Customer Service Representative
WellMed Medical Management - United Health Group
San Antonio, TX
11.2020 - Current
- Managed incoming calls from customers while providing exceptional service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- •11 year’s experience as an administrative office assistant in a fast-paced environment•solid experience in implementing office policies and procedures•in-depth working knowledge of relevant computer applications•well-developed administrative competencies including bookkeeping and secretarial skills•strong background in client relations•excellent oral and written communication skills•proven ability to work independently, manage multiple projects and meet tight deadlines.
Scheduling Coordinator
SYNERGY HomeCare
San Antonio, TX
11.2013 - 08.2020
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
- Delivered PPE to clients and Staff.
STNA
Angel Hearts Health Care
Dayton , OH
03.2006 - 06.2013
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Bascic House Cleaning, Transport to and From Appointments
- Recorded information regarding food intake and output of patients.
Education
High School Diploma -
Isus Vocational School
Dayton , OH05-2003
Skills
- Customer service
- Call management
- Conflict resolution
- Data entry
Timeline
Senior Customer Service Representative
WellMed Medical Management - United Health Group
11.2020 - Current
Scheduling Coordinator
SYNERGY HomeCare
11.2013 - 08.2020
STNA
Angel Hearts Health Care
03.2006 - 06.2013
High School Diploma -
Isus Vocational School