Summary
Overview
Work History
Education
Skills
Licensurecertifications
Timeline
AdministrativeAssistant

Kelly Cruz

Fort Pierce,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Administer

Comfort Keepers
07.2017 - 06.2024
  • Client Intake and Assessments, HR for Field Caregivers, Caregivers/Client Audits for AHCA Survives, Orientation of new employees, Scheduling, On-Call, Insurance Billing/Filing, Took over for Owners/Admin for vacations, until return, Basic Clinical Duties
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.

Staffing Coordinator

Dependable Home Health
07.2016 - 05.2017
  • Client Intake and Assessments, Scheduling, Insurance Billing/Filing, On-Call, Basic Clinical Duties
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Improved client satisfaction by promptly addressing inquiries and resolving disputes regarding insurance billing matters.
  • Enhanced claim processing efficiency by streamlining workflows and organizing documentation.
  • Reduced billing errors through meticulous review of insurance claims and attention to detail.

Caregiver Liaison

Levin Home Health
01.2012 - 01.2016
  • HR for Field Caregivers, Caregivers/Client Audits for AHCA Survives, Orientation of new employees, Scheduling, On-Call, Basic Clinical Duties

Education

High School Diploma -

North Miami Beach High School
North Miami Beach, FL
06.2000

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Calm Under Pressure
  • Organization and Time Management
  • Decision-Making

Licensurecertifications

Bonded Notary Public #HH 194360

Timeline

Administer

Comfort Keepers
07.2017 - 06.2024

Staffing Coordinator

Dependable Home Health
07.2016 - 05.2017

Caregiver Liaison

Levin Home Health
01.2012 - 01.2016

High School Diploma -

North Miami Beach High School

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Kelly Cruz