Kelly Curcio

Charlotte,NC

Summary

Recognized for efficiently resolving barriers to care while maintaining high-quality performance in fast-paced remote environments, fostering trust and empathy in patient communications.

Overview

years of professional experience

Work History

Benefit Verification / Prior Authorization Specialist

Cencora

Charlotte, NC

01.2023 - 12.2025

Support patients receiving high-cost specialty medications by verifying benefits and coordinating prior authorizations to prevent treatment delays.
Manage 30–60 cases daily while maintaining strong quality assurance scores and productivity standards in a remote setting.
Proactively identify and resolve insurance discrepancies, including demographic or plan errors, before they impact therapy start.
Guide patients through coverage details and out-of-pocket expectations with clarity and empathy.
Partner with prescribers, pharmacies, and care teams to ensure timely access to urgent medications.
Assist with appeals and additional documentation requests to improve approval outcomes.
Maintain detailed, compliant documentation across multiple payer portals and internal systems to protect patient privacy and ensure continuity of care.
Provide high-touch support to patients navigating serious health conditions, reinforcing trust and confidence in the process.
Reduce authorization delays by proactively identifying coverage issues and coordinating documentation with providers and payers.

Benefit Verification Specialist

Lash Group

Fort Mill, SC

08.2020 - 12.2022

Verified insurance coverage and authorization requirements for patients across commercial and government plans to support uninterrupted therapy access.
Processed 20–30 cases daily while meeting quality and service benchmarks in a remote environment.
Educated patients on their benefits, coverage limitations, and next steps, helping reduce confusion and anxiety.
Coordinated appeals and gathered clinical documentation to strengthen authorization approvals.
Communicated regularly with providers and payer representatives to remove barriers to treatment.
Handled sensitive conversations with professionalism, empathy, and strong phone presence, ensuring patients felt heard and supported throughout the process.

Education

Associate Degree - Medical Assisting

Goodwin College

Esthetics Certificate - undefined

Academy of Esthetics

Skills

Microsoft Office, Salesforce, Teams

Customer Service & Phone Communication

Eligibility Investigation

Prior Authorization & Appeals

Insurance & Payer Communication

Coverage Determination & Authorization Follow-up

High-Volume Case Management

HIPAA-Compliant Documentation

Payer Portals & Multi-System Navigation

Microsoft Office, Salesforce, Teams

Timeline