Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kelly Daniels

Washington Court House,OH

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, previously at Penn Station Restaurant. Proven track record in enhancing customer satisfaction and team performance through effective communication and multitasking. Adaptable and dependable, I excel in fast-paced environments, consistently delivering exceptional results while maintaining attention to detail.

Overview

12
12
years of professional experience

Work History

ADENA HOSPITAL

HOISE KEEPING
09.2020 - 02.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Manager

PENN STATION RESTAURANT
05.2019 - 04.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

Business Owner

KELLY'S HONE HEALTH
05.2009 - 11.2012
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.

Home Health Aide

KELLY'S HOME HEALTH
05.2009 - 2012
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
  • Demonstrated adaptability by caring for a diverse range of patients with varying needs.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Contributed to an inclusive environment by treating all patients with respect and cultural sensitivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Reduced risk of infections with diligent adherence to hygiene and sanitation protocols.
  • Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
  • Coordinated mealtime assistance for patients requiring feeding support, ensuring proper nutrition intake daily.
  • Safely transported patients throughout the facility using proper transfer techniques and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Participated in professional development opportunities to stay current in STNA best practices and industry trends.
  • Administered basic first aid when necessary, prioritizing patient well-being above all else.
  • Documented vital signs to inform nurses and physicians of any changes in patient status.
  • Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
  • Collaborated with nursing staff to ensure timely delivery of medications and treatments.
  • Streamlined workflow for nursing staff by efficiently completing assigned tasks on time.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

Education

ADENA HIGH SCHOOL
Frankfort, OH
04-1995

STNE

LAUREL OAKS
Wilmington, OH
01-1995

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Critical thinking
  • Computer skills

Interests

CRAFTS, MUSIC,COUPTER WORK

Timeline

ADENA HOSPITAL

HOISE KEEPING
09.2020 - 02.2021

Manager

PENN STATION RESTAURANT
05.2019 - 04.2020

Business Owner

KELLY'S HONE HEALTH
05.2009 - 11.2012

Home Health Aide

KELLY'S HOME HEALTH
05.2009 - 2012

ADENA HIGH SCHOOL

STNE

LAUREL OAKS

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