Kelly Davis
Pittsburgh,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic, 26 years of retail experience and a desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
29
29
years of professional experience
Work History
Uber Driver
Uber, Ind
Pittsburgh, PA
01.2025 - Current
- Navigated city streets efficiently to provide timely rides for passengers.
- Managed ride requests using the Uber driver app for optimal route selection.
- Complied with traffic regulations to safely operate vehicles.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
CSX Manager, Women's Shoes/Men's Mult.
Macy's Inc.
Pittsburgh, PA
10.2020 - 01.2024
- Monthly deep dives with senior management summarizing operational and sales performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Daily and weekly scheduling to ensure the most trusted and reliable team members are scheduled during the busiest time of the week.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Conducted performance evaluations, providing feedback and coaching for team development.
Retail Sales Supervisor
Macy's Inc.
Pittsburgh, PA
09.2019 - 05.2020
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Collaborated with management team to create promotional campaigns that increased overall sales volume.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Scheduled staff shifts based on anticipated customer traffic patterns in order to maximize productivity.
- Managed daily operations such as opening and closing the store, balancing registers at end of day..
- Supervised work of cashiers, training new team members and monitoring performance.
- Dealt with customer complaints and rectified product and service issues.
- Contributed to merchandising ideas to increase sales.
Team Leader
Macy's, Inc
Pittsburgh, PA
04.2017 - 09.2019
- Provided coaching and feedback on employee performance, encouraging professional development.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Merchandise Team Lead
Macy's Inc.
Pittsburgh, Pennsylvania
05.2014 - 09.2014
- Developed and implemented merchandise strategies to meet the company objectives.
- Created product displays, store layouts and promotional plans for new and existing products.
- Monitored inventory levels to ensure adequate stock was available in stores.
Sales Specialist for TH, Jones NY, Polo RL
Macy's Inc.
Pittsburgh, PA
11.1997 - 05.2014
- Maintained accurate records of customer interactions and transactions.
- Built strong relationships with key accounts through regular visits and follow-ups.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Educated customers on product features and technical details to highlight benefits.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Associate Degree - Paralegal Studies
Bradford School
Pittsburgh, PA09-1995
Some College (No Degree) - Retail Management
Strayer University
Pittsburgh, PASkills
- Performance Management
- Strategic Planning
- Time Management
- Cross-functional team management
- Team Leadership
- Staff Training and Development
- Schedule Preparation
- Sales management
- POS system
Timeline
Uber Driver
Uber, Ind
01.2025 - Current
CSX Manager, Women's Shoes/Men's Mult.
Macy's Inc.
10.2020 - 01.2024
Retail Sales Supervisor
Macy's Inc.
09.2019 - 05.2020
Team Leader
Macy's, Inc
04.2017 - 09.2019
Merchandise Team Lead
Macy's Inc.
05.2014 - 09.2014
Sales Specialist for TH, Jones NY, Polo RL
Macy's Inc.
11.1997 - 05.2014
Associate Degree - Paralegal Studies
Bradford School
Some College (No Degree) - Retail Management
Strayer University