Kelly Day
Presque Isle,ME
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Individual Taxpayer Specialist
Internal Revenue Service, IRS
Presque Isle, ME , ME
08.2023 - Current
- Conducts interviews with taxpayers to determine their tax situation, provide advice, and explains probable consequences of various courses of action open to taxpayers for the current and other tax years.
- Assists taxpayers in preparing tax returns and explains the consequences of courses of action. Explains the collection and examination processes to taxpayers.
- Prepares tax returns that include referring to required documentation, such as information reporting documents and limited schedules.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Versant Power
Presque Isle, ME
03.2020 - 12.2023
- Provided excellent customer service to customer base in writing, and over the phone
- Assisted customers with complex billing issues. Such as, resolving high consumption issues, billing disputes, and delinquency issues.
- Responded to customer inquiries regarding utility rates, fees, charges, and all other account level questions.
- Updated customer records to reflect customer conversations, requests, and account activities
- Created acceptable payment plans and payment arrangements for customers to assist in avoiding power interruptions
- Created work orders needed for field work such as new construction, repairs, etc.
- Processed customer’s payments.
Ophthalmic Technician
Northern Light Health
Presque Isle, ME
07.2017 - 08.2018
- Independently performed specialized testing procedures appropriate to specialty.
- Performed preliminary screening examination for physician review. Reviewed patient’s chart, patient’s condition, and physician’s notes to plan and determine method of testing.
- Set up, operated, and maintained equipment to conduct tests and procedures appropriate to specialty.
- Provided information to patients concerning specific tests and procedures. Recorded test results. Identified and reported abnormalities.
- Analyzed and compiled patient information.
Education
Liberal Arts
Northern Maine Community College
Presque IsleSkills
- Written Communication
- Interpersonal Communication
- Data Entry
- Task Prioritization
- Dependable and Responsible
- Clerical Support
- Microsoft Office
- Excellent Communication
Timeline
Individual Taxpayer Specialist
Internal Revenue Service, IRS
08.2023 - Current
Customer Service Representative
Versant Power
03.2020 - 12.2023
Ophthalmic Technician
Northern Light Health
07.2017 - 08.2018
Liberal Arts
Northern Maine Community College