Kelly Deonarine
Winter Garden
Summary
Professional with solid background in customer relations, prepared to enhance client satisfaction and streamline communications. Strong focus on team collaboration and achieving results, adapting to evolving needs seamlessly. Skilled in conflict resolution, effective communication, and problem-solving, ensuring positive experience for all stakeholders. Reliable and flexible, known for maintaining high standards and consistently delivering results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Liaison Officer
EAK Investments
06.2024 - Current
- Played an integral role in enhancing overall brand image through exceptional service delivery.
- Served as a key point of contact between customers and various internal departments, ensuring seamless collaboration on issue resolution.
- Provided exceptional service to customers, ensuring their needs were met and expectations exceeded.
- Proactively identified potential issues affecting the customer experience and advocated for necessary changes internally.
Receptionist/Parts Department Associate
BMW
03.2024 - 06.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Liaison Officer
EAK Investments
09.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Facilitated open lines of communication between customers and management, promoting transparency within the business relationship.
- Delivered comprehensive product knowledge to customers, facilitating informed decision-making processes.
Administrative Design Assistant
Walker Design, LLC
05.2022 - 08.2023
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients’ lifestyle, taste and budget.
- Conducted market research to understand trends and customer preferences.
- Ordered samples from vendors to handle presentation creation activities.
Front Desk Receptionist
LA Fitness
05.2021 - 04.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
Clerical Clerk
Kel Realty
03.2020 - 05.2020
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
Associate of Arts - Interior Design
Valenica College
Orlando, FL12-2024
High School Diploma - undefined
West Orange High School
Winter Garden, FL05.2020
Bachelor of Science - Construction Management
Louisiana State University
Baton Rouge, LA05-2028
Skills
- Mail handling
- Scheduling
- Sorting and labeling
- Bookkeeping
- Organization
- Customer service
- Activity planning
- Project planning
- Solutions development
Certification
- First Aid/CPR Certified
- OSHA Certified
- Microsoft Certified
- Public Notary
- Interior Decorator Certified
Timeline
Customer Liaison Officer
EAK Investments
06.2024 - Current
Receptionist/Parts Department Associate
BMW
03.2024 - 06.2024
Customer Liaison Officer
EAK Investments
09.2023 - 03.2024
Administrative Design Assistant
Walker Design, LLC
05.2022 - 08.2023
Front Desk Receptionist
LA Fitness
05.2021 - 04.2022
Clerical Clerk
Kel Realty
03.2020 - 05.2020
High School Diploma - undefined
West Orange High School
Associate of Arts - Interior Design
Valenica College
Bachelor of Science - Construction Management
Louisiana State University
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