Kelly DePaolo
Wolcott,CT
Summary
Experienced healthcare worker dedicated to providing efficient and compassionate care alongside patients, families, and care teams. Known for adaptability, collaboration, and friendliness, Thrive in fast-paced environments and excel at problem-solving. Proven track record of success in delivering high-quality healthcare services and making a positive impact on the lives of those served.
Overview
15
15
years of professional experience
Work History
Care Coordinator
Optum/Landmark Health
01.2023 - Current
- Proactively called patients to remind them of appointments
- Scheduled, rescheduled, and canceled provider visits
- Created referrals for medical equipment, transportation services, and meal deliveries
- Performed patient wellness calls
- Processed and managed incoming faxes
- Obtained patient discharge summaries and emergency room visit notes
- Sent lab and imaging orders
- Updated patient charts in EMR system
- Answered and transferred incoming patient calls
- Trained new employees
Registered Medical Assistant
Complete Staffing Solutions · UCONN Health
05.2022 - 12.2022
- Greeted and roomed patients
- Reviewed medications, allergies, and medical history
- Obtained vital signs
- Completed orders from providers.
Submissions Specialist
The Doctor's Company
09.2021 - 03.2022
- Managed incoming submissions within established turnaround times
- Reviewed submission materials for eligibility
- Supported clearance and renewal processes
- Partnered with underwriters to ensure high broker satisfaction.
Registered Medical Assistant
Connecticut Children's Medical Center
02.2021 - 08.2021
- Assisted with check-in and check-out processes
- Greeted and roomed patients
- Obtained vital signs and assessed medical history
- Completed referrals and scheduled appointments
- Directed patient calls appropriately.
Emergency Department Technician
Connecticut Children's Medical Center
08.2018 - 02.2021
- Greeted patients and obtained vital signs
- Performed EKGs and point-of-care testing
- Ensured efficient patient flow
- Cleaned, stocked, and prepared patient rooms
- Assisted physicians during procedures
- Communicated effectively with patients and families
- EPIC trained, CPR certified.
Education
Registered Medical Assistant -
Tunxis Community College
Farmington, CT12.2016
Skills
- Excellent Customer service skills
- Dependable and punctual
- Proficiency with Microsoft Office, Outlook, Excel, and Word
- Exceptional attention to detail
- Passion for Mental Health and helping others
- HIPAA knowledge
- Strong Time Management and organizational skills
- Thrive in a fast-paced environment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchTimeline
Care Coordinator
Optum/Landmark Health
01.2023 - Current
Registered Medical Assistant
Complete Staffing Solutions · UCONN Health
05.2022 - 12.2022
Submissions Specialist
The Doctor's Company
09.2021 - 03.2022
Registered Medical Assistant
Connecticut Children's Medical Center
02.2021 - 08.2021
Emergency Department Technician
Connecticut Children's Medical Center
08.2018 - 02.2021
Registered Medical Assistant -
Tunxis Community College
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