Kelly Dishno

I took a planned career pause to raise my children full-time. During that period I manages complex scheduling, budgeting, advocacy, and problem-solving responsibilities. Now that they are independent, I'm fully available and motivated to return to the workforce and apply my experience and judgement in a professional setting.

• Resolved complex claims injury and property, ensuring compliance with company policies and regulations.
• Processed and adjudicated complex insurance claims to ensure compliance with company policies.

• Mentored junior representatives, fostering a collaborative environment focused on professional growth.
• Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.

• Acted as manager for the department while position was in transition and led the most successful claims litigation team in the state for personal lines 2004-2006.
• Supervised claims processing to ensure compliance with company policies and regulatory requirements.
• Implemented cost-saving initiatives that reduced operational expenses while maintaining exceptional quality of service delivery.