Kelly Donaldson
Summary
Detail-oriented and dependable team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Customer Service Engineer
Siemens Medical Solutions USA
09.2000 - Current
- Service, maintain, and install multiple imaging system modalities including: Radiology X-ray Rooms and Mobile X-ray systems, SPECT Nuclear Medicine systems, Ultrasound systems, and Mammography systems
- Communicate with customers to ensure they are happy and informed with the operation and function of their imaging systems
- Perform logistical and administrative responsibilities required for successful field service operation
- Interact with service support groups including technical support, sales, applications, and engineering
Customer Service Engineer
Acuson
07.1987 - 09.2000
- Service, maintain, and install Ultrasound systems
- Communicate with customers to ensure they are happy and informed with the operation and function of their systems
- Perform logistical and administrative responsibilities required for successful field service operation
- Interact with service support groups including technical support, sales, applications and engineering
- Develop software tools for field service
Education
Bachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
Phoenix, AZ07.1987
Skills
- Equipment Installation
- Technical Expertise
- Network & PACS Support
- Strong Organizational Skills
- Sales Support
- User Training
Accomplishments
- Eagle Scout
- Presidential Honor Society, National Dean's List, Tau Alpha Pi National Honor Society
- Acuson Gold Standard Round Table 1994 & 1995
- Siemens Crest Award 2011
Certification
- Trained and certified to service most Acuson/Siemens Ultrasound systems.
Timeline
Customer Service Engineer
Siemens Medical Solutions USA
09.2000 - Current
Customer Service Engineer
Acuson
07.1987 - 09.2000
Bachelor of Science - Electronics Engineering Technology
DeVry Institute of Technology
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