Michael Sammartino
Fairhope,AL
Summary
Seasoned professional with 20+ years of experience in Biomedical and Imaging fields, trained in the Department of Defense Biomedical Technician program in the United States Air Force. Proficient in hardware, software, and networking, with certifications in Canon, Philips, and GE Imaging systems. Known for outstanding customer service engineering skills, resolving technical issues promptly to ensure customer satisfaction. Demonstrated success in software, hardware, and customer support services, with a collaborative and adaptable approach to meet changing business needs.
Overview
23
23
years of professional experience
Work History
Customer Service Engineer
Canon Medical Systems USA
11.2023 - 04.2025
- Customer Service Engineer III | Canon Medical Systems
- Provided expert field service support for advanced imaging systems including CT, MRI, ultrasound, radiography, and fluoroscopy. Served as the primary installer for a high-profile MRI system, leading the project from scheduling and logistics to installation, calibration, and final documentation. Collaborated closely with customers to maximize system uptime and ensure satisfaction. Managed preventative maintenance schedules while efficiently triaging system downtimes and implementing field service modifications as needed. Demonstrated strong technical proficiency and project coordination in a dynamic healthcare environment.
ISE Level II
Crothall Healthcare
02.2023 - 11.2023
- Primary imaging engineer for Baldwin County facilities including Thomas Hospital, the free-standing Emergency Department in Male's, and several auxiliary medical facilities.
- Responsible for installation, preventive maintenance, and repairs for advanced imaging or radiological devices, including hardware, software, and networking.
- Routinely collaborate with facility personnel, divisional leaders and representatives from various OEMs (original equipment manufacturer).
- Reduce operational costs by negotiating with service contract providers and identifying alternative sources for repair purchases.
- Participate in rotating on-call support.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Imaging Technician
Infirmary Health Systems
09.2013 - 01.2023
- Member of the Imaging team responsible for Mobile County facilities including Mobile Infirmary Hospital and several auxiliary medical facilities.
- Responsible for installation, preventive maintenance, and repairs for advanced imaging or radiological devices, including hardware, software, and networking.
Senior Biomed Technician
Infirmary Health Systems
02.2006 - 06.2014
- Member of the Biomedical team responsible for Mobile County facilities including Mobile Infirmary Hospital and several auxiliary medical facilities.
- Responsible for the installation, preventative maintenance, and repairs for medical equipment including balloon pumps, physiological monitors, apheresis units and I-vacs.
Senior Airman, Biomed Equipment Maintenance Tech
United States Air Force
04.2002 - 03.2008
- Performed active duty from April 2002 to February 2004, followed by inactive duty from February 2004 to March 2008.
Hardware Technician
Computer Programs & Systems, Inc.
06.2002 - 04.2003
- Maintenance and support of computers, printers, and monitors for the EHR provider.
Education
Dept of Defense Biomedical Equipment Diploma -
Biomedical Equipment Techninician
Wichita Falls, TX01.2003
Skills
- Effective troubleshooting
- Linux
- Windows
- PACS
- HIS interface
- PuTTY
- Quality support
- Integrity
- Remote support
- Network diagnostics
- Hardware troubleshooting
- Equipment installation
- Sales support
- User training
- Escalation management
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking Abilities
Training
- Dept of Defense Biomedical Equipment Diploma, 01/01/03
- Cobe Spectra Apheresis, 01/01/08
- AllParts Medical GE XRD, 01/01/09
- Maquet CS300 IABP, 01/01/10
- GE Healthcare XR Basic Service Rev1, 01/01/15
- AllParts Medical General Electric Revolution XR/d, 01/01/15
- AllParts Medical GE Logiq/Vivid E9, 01/01/15
- AllParts Medical GE Precision 500D MV-APM-0017, 01/01/16
- AllParts Medical GE OEC 9900, 01/01/17
- AllParts Medical GE Innova X1000, 01/01/18
- GE Healthcare GE Vascular (Innova IGS), 01/01/21
- Block Imaging Hologic Dimensions Level I, 01/01/23
- RSTI Servicing Multivendor MRI Systems, 01/01/23
Timeline
Customer Service Engineer
Canon Medical Systems USA
11.2023 - 04.2025
ISE Level II
Crothall Healthcare
02.2023 - 11.2023
Imaging Technician
Infirmary Health Systems
09.2013 - 01.2023
Senior Biomed Technician
Infirmary Health Systems
02.2006 - 06.2014
Hardware Technician
Computer Programs & Systems, Inc.
06.2002 - 04.2003
Senior Airman, Biomed Equipment Maintenance Tech
United States Air Force
04.2002 - 03.2008
Dept of Defense Biomedical Equipment Diploma -
Biomedical Equipment Techninician
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